試験ITIL-4-Foundation-JPN トピック8 問題115 スレッド
ITIL ITIL-4-Foundation-JPNのリアル試験問題集
問題 #: 115
トピック #: 8
問題 #: 115
トピック #: 8
次の文で欠けている単語を特定してください。
問題管理プラクティスの目的は、インシデントの実際および潜在的な原因を特定し、[?] および既知のエラーを管理することで、インシデントの発生可能性と影響を軽減することです。
問題管理プラクティスの目的は、インシデントの実際および潜在的な原因を特定し、[?] および既知のエラーを管理することで、インシデントの発生可能性と影響を軽減することです。
おすすめの解答：D 解答を投票する
Comprehensive and Detailed Explanation From Exact Extract:
In ITIL 4, problem management focuses on identifying and managing the underlying causes of incidents. Its purpose is described as reducing both the likelihood and impact of incidents by:
* Identifying actual and potential causes of incidents (problems).
* Managing workarounds and known errors so that the impact of incidents is minimized until a permanent solution can be implemented.
A workaround is a way of reducing or eliminating the impact of an incident or problem when a full resolution is not yet available. A known error is a problem that has a documented cause and either a workaround or a permanent solution identified.
Therefore, the missing word in the sentence is "workarounds", making D the correct answer.
Why the other options are incorrect:
* Events are handled primarily by the monitoring and event management practice.
* Changes are controlled through the change enablement practice.
* Configuration items are managed by the service configuration management practice.
Relevant ITIL 4 Foundation references:
* Problem management practice: purpose, definitions of problem, workaround, and known error.
In ITIL 4, problem management focuses on identifying and managing the underlying causes of incidents. Its purpose is described as reducing both the likelihood and impact of incidents by:
* Identifying actual and potential causes of incidents (problems).
* Managing workarounds and known errors so that the impact of incidents is minimized until a permanent solution can be implemented.
A workaround is a way of reducing or eliminating the impact of an incident or problem when a full resolution is not yet available. A known error is a problem that has a documented cause and either a workaround or a permanent solution identified.
Therefore, the missing word in the sentence is "workarounds", making D the correct answer.
Why the other options are incorrect:
* Events are handled primarily by the monitoring and event management practice.
* Changes are controlled through the change enablement practice.
* Configuration items are managed by the service configuration management practice.
Relevant ITIL 4 Foundation references:
* Problem management practice: purpose, definitions of problem, workaround, and known error.
Nakagawa 2026-07-21 07:11:35
コメント
他人の解答コメントを賛成するのも、その解答に一票を入れることになります。したがって、すでに同じ意見の投票コメントが存在する場合、新規コメントをする代わりに賛成することもできます。
コメントを通報する
コメント中
今すぐ 新規登録 / ログイン （無料です）。