100-140 無料問題集「Cisco Certified Support Technician (CCST) IT Support」

（A）Include only the resolution and exclude all prior testing steps to simplify the record

（B）Focus on the implications of the downtime rather than the steps to resolve it

（C）Record only the successful test to streamline future troubleshooting

（D）Document every test performed, even if it did not lead directly to a solution

（A）Decrease the refresh rate on the primary monitor

（B）Swap the primary and secondary display roles

（C）Align the monitors correctly in the display settings

（D）Increase the screen resolution on the second monitor

（A）To encrypt data communication over the internet

（B）To manage and secure corporate data on employees' mobile devices

（C）To increase the processing power of mobile devices

（D）To monitor the personal activities of employees on their mobile devices

（A）The external drive's partition table using disk management tools

（B）The USB port functionality by connecting a different device

（C）The file system compatibility with the operating system

（D）The power management settings for USB ports on the computer

（A）Gather more specific information about what isn't working and any error messages seen

（B）Advise the user to check their internet connection

（C）Ask the user to restart their computer and call back if the issue persists

（D）Escalate the issue to a higher-level support team immediately

（A）hostname -I

（B）iwconfig

（C）ifconfig

（D）sudo lshw -C network

（A）A spoofing attack mimicking the trusted system

（B）An internal system update

（C）A network congestion issue

（D）Legitimate traffic from a new source

（A）Ensure that mobile data is turned on in the smartphone settings

（B）Disable and then re-enable LTE in the network settings

（C）Send the device for hardware repair

（D）Check for physical obstructions like cases or covers

（A）Verify that Claire's operating system is up to date

（B）Verify Claire's group memberships related to the marketing department

（C）Check if Claire's email client is configured correctly

（D）Ensure Claire's computer is on the correct IP subnet

（A）Eliminates need for physical hardware

（B）Faster issue resolution

（C）Increases cost efficiency

（D）Reduces need for network connectivity

（A）Ensure the laptop's network adapter is enabled and supports Ethernet

（B）Replace the WLAN router as it might be causing interference

（C）Update the laptop's operating system to the latest version

（D）Check the network credentials stored on the laptop

（A）Replace the webcam

（B）Adjust the video settings in the conferencing software

（C）Reboot the computer

（D）Check the webcam's video connection

（A）Ignore the email as it is probably not important

（B）Verify the sender's identity by calling or messaging them through official channels

（C）Send the requested information immediately as it is from a senior executive

（D）Respond to the email asking for further clarification

（A）Azure Blob Storage

（B）Azure App Service

（C）Azure Virtual Machines

（D）Azure Functions

（A）Provide a narrative description of the outage impact on business operations

（B）List only the immediate actions taken to resolve the outage

（C）Detail the cause, resolution steps, and verification of system functionality post-fix

（D）Include potential future upgrades to prevent similar outages

（A）Update the MacOS software

（B）Adjust the sleep settings in Energy Saver preferences

（C）Change the desktop background

（D）Disable the screensaver

（A）Ensure all VLAN configurations are correctly assigned to their respective ports

（B）Reconfigure the wireless access points

（C）Disable the firewall settings on the affected workstations

（D）Check the DHCP server settings for wireless connections

（A）Desktop & Dock

（B）Passwords > Security Permissions!

（C）Privacy and Security

（D）Users & Groups > Add Group

（A）Physical damage to the cable or its connectors

（B）Insufficient data transmission speed

（C）Compatibility with USB devices

（D）Electromagnetic interference