74970X無料問題集「Avaya Oceana® Solution Support」

質問 1

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

（A）Match the correct CSC user password In AES and CSC service.

（B）Reboot the AES server and re deploy CSC service.

（C）Redeploy CSC Service and reboot Oceana Cluster 1.

（D）Change the CSC user password in AES server and reboot AES.

正解：A 解答を投票する

質問 2

Which statement describes the function of the Work Assignment Snap-in?

（A）It provides contextual information.

（B）It is responsible for interaction routing.

（C）It helps Avaya Oceana customer* build their business logic.

（D）It is a normalized model for all Avaya Oceana resources.

正解：A 解答を投票する

質問 3

When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

（A）Avaya Aura Application Enablement Services

（B）Avaya Aura Session Manager

（C）Avaya Aura Communication Manager

（D）Avaya Aura Experience Portal IVR Application

正解：C 解答を投票する

質問 4

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

（A）The session timed out due to a browser issue.

（B）The Multimedia Cache database is unable to connect.

（C）An LDAP connection issue was caused due to an incorrect LDAP parameter.

（D）SMGR is not authorizing Agent to login.

正解：D 解答を投票する

質問 5

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

（A）Remove the Agent ID from Communication Manager.

（B）Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

（C）Add the new Avaya Oceana agent using Control Manager.

（D）No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

正解：C 解答を投票する

質問 6

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

（A）Verify If you can launch the Omnichannel Administration Utility successfully.

（B）Check if you get a PING response from Avaya Control Manager Server from Web Server.

（C）Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

（D）Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center

正解：C 解答を投票する

質問 7

Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

（A）Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

（B）Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

（C）Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

（D）Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

正解：C、D 解答を投票する

74970X 無料問題集「Avaya Oceana® Solution Support」

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