74970X無料問題集「Avaya Oceana® Solution Support」

質問 1

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

（A）Omni channel Database

（B）Email Service

（C）UCM Spaces

（D）Agent Controller

正解：D 解答を投票する

質問 2

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

（A）The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

（B）The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

（C）The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

（D）The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

正解：D 解答を投票する

質問 3

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

（A）WAlMRestService

（B）CustomerControllerService

（C）AgentControllerService

（D）ORCRestService

正解：D 解答を投票する

質問 4

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

（A）OCP SMS Provider

（B）OCP Chat Provider

（C）OCP Email Provider

（D）OCP Social Provider

正解：A 解答を投票する

質問 5

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

（A）Choose Import Mode: Initial (run every time for synchronization)

（B）Choose Import Mode: Sync (run every time for synchronization)

（C）Choose Import Mode: Initial (only for Initial synchronization)

（D）Choose Import Mode: (renew for renewing synchronization)

正解：B 解答を投票する

質問 6

Which statement about Avaya Oceana CSC and ACS integration is true?

（A）CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

（B）CSC communicates with Communication Manager through the DLG Interface in the AES.

（C）CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

（D）CSC uses AES to control and monitor Session Manager voice calls and resources.

正解：D 解答を投票する

質問 7

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

（A）Unified Collaboration Model (UCM)

（B）Call Server Connector (CSC)

（C）Engagement Designer (ED)

（D）Unified Collaboration Administration (UCA)

正解：D 解答を投票する

74970X 無料問題集「Avaya Oceana® Solution Support」

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