ARC-801無料問題集「Salesforce Design and Implement B2B Multi-Cloud Solutions」

質問 1

Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

（A）Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

（B）Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.

（C）Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.

（D）Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

（A）Provide access to B2B Commerce data within the Service Console so they can see the cart.

（B）Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

（C）Implement an embedded web view of B2B Commerce within the Service Console.

（D）Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

（A）Write custom Apex code to retrieve the data in real time from external systems.

（B）Push the data into Salesforce and implement an archival strategy.

（C）Re-architect the implementation using Salesforce Connect and external objects.

（D）Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.
Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.
Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

（A）Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.

（B）Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.

（C）Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.

（D）Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers

（A）Work with the system administrator toidentify who has the most knowledge of the current configuration.

（B）Examine the details of the current configuration to see how it is set up.

（C）Identify which system integrator did the previous implementation and ask them to document their work.

（D）Speak to the business stakeholders to gather their suggestions for improvement.

正解：A、B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

（A）Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

（B）Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.

（C）Use CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.

（D）Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

（A）Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

（B）Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

（C）Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.

（D）Give Sales Cloud license to the Field Service team to view Order and Order Item data.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

（A）Salesforce B2B Commerce

（B）Third-party data warehouse

（C）Salesforce CPQ

（D）Salesforce Sales Cloud

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

（A）Utilize Service Cloud and LiveMessage.

（B）Utilize Service Cloud Email to Text Message.

（C）Embed third-party messenger tools.

（D）Utilize Marketing Cloud and MobileConnect.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers aswell as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make tointegrate B2B Commerce and Salesforce CPQ to accomplish this request?

（A）Create a request special pricing button in B2B Commerce that will create an opportunity for the salesrepresentative and allow the sales representative to follow up.

（B）Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.

（C）Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.

（D）Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ARC-801 無料問題集「Salesforce Design and Implement B2B Multi-Cloud Solutions」

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