B2C-Solution-Architect無料問題集「Salesforce Certified B2C Solution Architect」

質問 1

Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

（A）Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.

（B）Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.

（C）Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.

（D）Export the data using Business Manager, and import it into Salesforce using Data Loader.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Northern Trail Outfitters (NTO) is implementing B2C Commerce and Service Cloud as part of an IT transformation project focused on improving the customer experience across all channels. As part of the Service Cloud implementation, there will also be a service portal implemented using Experience Cloud so that customers can better self-serve for the most common use cases. NTO customers are also heavily engaged on social services, so anything that can help them use their existing social accounts to log in will be essential to a great customer experience.
Which two things should a Solution Architect recommend to cover NTOs identity needs?
Choose 2 answers

（A）Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place.

（B）Use Salesforce CDP, which automatically syncs profiles and authentication information across systems.

（C）Leverage B2C Commerce as the identity provider for both Storefront and the Service Portal.

（D）Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook.

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers

（A）Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.

（B）Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.

（C）Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.

（D）Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.

（E）Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.

正解：B、C、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

（A）Full access (full) scope will request access to all accessible data that the third-party provides.

（B）The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.

（C）To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.

（D）Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

（A）Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

（B）Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

（C）Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

（D）Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

（A）Marketing Cloud

（B）Salesforce Order Management

（C）Service Cloud

（D）Heroku

（E）Sales Cloud

正解：A、B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

（A）Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

（B）Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

（C）Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

（D）Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

（E）Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

正解：A、C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?

（A）Triggered Send Definition

（B）Apex Trigger Callout

（C）Change Data Capture

（D）Outbound Messages

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

B2C-Solution-Architect 無料問題集「Salesforce Certified B2C Solution Architect」

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