CMQ-OE 無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」

（A）Allow the supervisor time to fix the problem

（B）Ask the senior managers what they think the problem might be

（C）Recommend the supervisor tor leadership training

（D）Ask the supervisor about the situation

（A）meeting customer needs by restructuring the way the organization works

（B）giving managers and supervisors the authority to make rule changes

（C）creating teams to identify areas of the organization that need improvement

（D）allowing individuals to improve their own processes

（A）Selecting incorrect parameters to measure

（B）Collecting too much data

（C）Asking operators to collect data on their own processes

（D）Acting on the results too rapidly

（A）Quality assurance requirements

（B）Process capability studies

（C）Hoshin planning

（D）Quality policies

（A）It should be offered only when positive behavior has been observed.

（B）It should be communicated during monthly re\ Lew meetings.

（C）It should be positive or negative, as the situation requires.

（D）It should be offered only when negative behavior has been observed.

（A）It provides quick returns on its investments.

（B）It views people as its greatest resource.

（C）It has a short-term focus.

（D）It measures performance in terms of bottom-line financial results.

（A）Evaluating customer complaint data

（B）Developing training objectives

（C）Participating in policy formation

（D）Acting as a review board for procedure changes

（A）Supply delays

（B）Change of due dates

（C）Increased scope of work

（D）Unreliable tune estimates

（A）help team members prepare presentation for management

（B）set agendas and manage team meetings

（C）coach members in tools and processes

（D）Review and support the efforts of the team

（A）A sponsor should be identified to monitor the change and determine it" it can be replicated in other parts of the organization.

（B）Supervisors should receive training in how to communicate with management in their new role.

（C）A facilitator should be assigned to help the supervisors and workers manage the change.

（D）Workers and supervisors should receive training in how the new roles will affect them.

（A）Analyze product performance using statistical tools

（B）gather information using field market research

（C）Conduct simulations using returned products

（D）Survey internal customers who understand the customers and the product

（A）Excitement, anticipation, and optimism

（B）Satisfaction with the team's progress

（C）A sense of team cohesion COBUBOD spirit

（D）Defensiveness and competition

（A）The samples are drawn from a continuous flow of product.

（B）The plan requires samples to be drawn from random containers.

（C）The lot contains product from different machines, production shifts, or operators

（D）The inspector is examining product from a single lot.

（A）Only the resources that are used to produce saleable goods

（B）Any resources that have a monetary value

（C）Only the facilities and the physical equipment contained in those buildings

（D）All equipment and the earning value of all employees

（A）Design policies to improve customer satisfaction

（B）Increase sales or marketing visits to customers

（C）Establish a process improvement team in manufacturing

（D）Collect data to determine which areas need attention

（A）hierarchy of needs

（B）acquired need

（C）motivation factors

（D）controlling workers and defects