GCP-GCX 無料問題集「Genesys Cloud CX Certified Professional - Consolidated」

（A）Medians

（B）Knowledge levels

（C）Languages

（D）Index Ratings

（E）Skills

（A）Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

（B）If answered "No", critical questions will result in an evaluation score of zero for the interaction.

（C）Critical questions are questions that the agent must answer.

（D）Critical questions are multiple choice questions that have a higher weightage than non-critical questions.

（A）Salesforce

（B）Zoho

（C）Oracle

（D）Zendesk

（A）Create an Edge Group

（B）Associate the network interface

（C）Assign the Edge to a Site

（D）Configure the Edge Connectors

（E）Authenticate the Edge

（F）Create a Site

（G）Configure a trunk

（A）SIP proxy

（B）Call broker

（C）Disaster recovery

（D）SIP gateway

（A）Scheduling

（B）Policies

（C）Evaluation Forms

（D）Interaction Recording

（A）AWS Cloud

（B）Cloud

（C）Web Service

（D）Edges

（A）Workforce Management

（B）Quality Management

（C）Human Capital Management

（D）Automatic Call Distribution

（A）Multiple Response

（B）Yes/No

（C）Multiple Choice

（D）Fill in the blank

（E）Range

（A）Workgroups

（B）Groups

（C）Rooms

（D）Roles