GCP-GCX 無料問題集「Genesys Cloud CX Certified Professional - Consolidated」

（A）SIP proxy

（B）Call broker

（C）SIP gateway

（D）Media server

（A）Edge

（B）Outbound route

（C）Inbound route

（D）Edge Group

（A）False

（B）True

（A）Edges and Edae Group

（B）Trunks

（C）Phones

（A）Admin > Contact Center

（B）Performance > Workspace > Dashboards

（C）Performance > Overview (Evaluations)

（D）Admin > Quality

（A）User

（B）Data

（C）System

（D）Menu

（A）Configure queues

（B）Receive and route calls

（C）Play pre-recorded messages

（D）Create skills

（E）Convert text to speech

（A）Both queues and groups have the same ACD capabilities.

（B）Unlike groups, queues allow for more complex scenarios like skill-based routing.

（C）Queues can have agents as members, while groups cannot.

（D）Queues can be used in Architect flows, while groups cannot.

（A）Base settings

（B）Phone name

（C）Phone model

（D）Hardware ID (MAC address)

（A）Disregard skills

（B）All skills matching

（C）Agent availability

（D）Bullseye matching

（E）Best available skills