GCX-SCR 無料問題集「Genesys Cloud CX: Scripting Certification」

（A）Creation of interaction-specific script templates

（B）Integration of text and graphics

（C）Labels based on interaction type

（D）Utilization of visual controls

（E）Classification based on interaction route

（A）Script Page

（B）Home Page

（C）Start Page

（A）Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

（B）Matches the interaction to the first available agent who has all of the requested skills.

（C）Looks for the first available agent and ignores any skill requirements.

（A）False

（B）True

（A）Add the bill amounts together using the String variable.

（B）Use the Dynamic Number variable to add the bill amounts.

（C）Convert the string values to numbers and add them using a Dynamic Number variable.

（D）Use the Dynamic String variable to add the billing amount.

（A）To enable advanced features within the script.

（B）To store visual elements like graphics.

（C）To create a one-time script without reuse.

（D）To create multiple scripts with similar requirements.