ITIL-4-Transition無料問題集「ITIL 4 Managing Professional Transition」

質問 1

An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

（A）Value stream mapping

（B）An agile approach

（C）Workforce planning

（D）Shift left

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Which statement is CORRECT when considering a transformation to high velocity IT?

（A）All organizations benefit from high velocity

（B）High-velocity IT should be applied throughout the organization

（C）Customer-facing systems should be excluded from the change

（D）High performance is usually part of the change

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

（A）Use value stream mapping to help understand the end-to-end flow of user support

（B）Review skills and competencies of user support staff to ensure they have the required capability

（C）Improve the integration of tools to ensure there are no gaps between processes

（D）Encourage teams to collaborate so they can focus on value for users

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Which statement about user communities is CORRECT?

（A）Communities set up by users may be recognized and supported by service providers

（B）Every user community should have at least one super-user

（C）Informal user communities should be disbanded and merged into official groups

（D）User communities are created by service providers to investigate the cause of problems

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

What do design thinking and service-dominant logic have in common?

（A）Both involve collaborating with customers to ensure their needs are met

（B）Both focus solely on the needs and problems of the consumers

（C）Both focus on product functionality and on building new features

（D）Both require clearly defined requirements and acceptance criteria

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?

（A）Collect customer experience and service level metrics

（B）Conduct satisfaction surveys after service interactions

（C）Use feedback from service reviews to assess value realization

（D）Gather customer service performance metrics and map to SLAs

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Transition 無料問題集「ITIL 4 Managing Professional Transition」

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