SVC-16A無料問題集「Apple Service Fundamentals」

質問 1

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

（A）Are any other computers able to connect to Ethernet at the office?

（B）Did you change the default network settings?

（C）Have you installed all system software and firmware updates?

（D）How did you damage your Ethernet cable at the office?

正解：C 解答を投票する

質問 2

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

（A）Daughterboard

（B）Graphics Board B

（C）Graphics Board A

（D）Interposer

正解：C 解答を投票する

質問 3

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

（A）Red

（B）Yellow

（C）White

（D）Blue

正解：A 解答を投票する

質問 4

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

（A）The RAM does not pass data integrity tests.

（B）The logic board has failed and must be replaced.

（C）The unit does not have RAM or RAM is not installed properly.

（D）The hard drive has failed S.M.A.R.T. status.

正解：C 解答を投票する

質問 5

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

（A）The RAM does not pass data integrity tests.

（B）The logic board has failed and must be replaced.

（C）The unit does not have RAM or RAM is not installed properly.

（D）The hard drive has failed S.M.A.R.T. status.

正解：C 解答を投票する

質問 6

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

（A）Reset the System Management Controller (SMC)

（B）Reinstall OS X

（C）Startup in Safe Mode

（D）Reset NVRAM

正解：A 解答を投票する

SVC-16A 無料問題集「Apple Service Fundamentals」

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