Salesforce-AI-Specialist無料問題集「Salesforce Certified AI Specialist」

質問 1

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC's sales team?

（A）Call Insights

（B）Call Explorer

（C）Call Summaries

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer?

（A）The profiles exempt from masking

（B）The privacy data entities to be masked

（C）The encryption keys for masking

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

（A）Identify potential high-value leads for targeted marketing campaigns.

（B）Forecast future sales trends based on historical data.

（C）Send reply to a request for proposal via a personalized email.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

（A）Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

（B）Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

（C）Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

An AI Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.
What functionality allows the AX Specialist to achieve this?

（A）AI Audit & Feedback Data dashboard

（B）Agent Event Logs dashboard

（C）User Utterances dashboard

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.
Which audit data is available using the Einstein Trust Layer?

（A）Masked data and toxicity score

（B）Response accuracy and offensiveness score

（C）Hallucination score and bias score

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.
Which step should UC take to meet this requirement?

（A）Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

（B）Turn on Service AI Grounding and Grounding with Knowledge.

（C）Turn on Service AI Grounding, Grounding with Case, and Service Replies.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog.
Which type of prompt template should UC use?

（A）Email generation prompt template

（B）Record summary prompt template

（C）Flex prompt template

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record.
What is the most likely explanation for why the draft email shows these placeholders?

（A）The user does not have permission to access the fields.

（B）The user does not have Einstein Sales Emails permission assigned.

（C）The user's locale language is not supported by Prompt Builder.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

When configuring a prompt template, an AI Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response.
Which information does the Resolution text provide?

（A）It shows the full text that is sent to the Trust Layer.

（B）It shows the response from the LLM based on the sample record.

（C）It shows which sensitive data is masked before it is sent to the LLM.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC's need?

（A）Zero-data retention policy

（B）Dynamic grounding with secure data retrieval

（C）Data masking

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should an AI Specialist recommend to resolve the issue?

（A）Enable data masking for sandbox refreshes.

（B）Configure data masking in the Einstein Trust Layer setup.

（C）Add new data masking rules in LLM setup.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

A Salesforce AI Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.
What should the AI Specialist do to ensure the prompt template's effectiveness?

（A）Monitor and refine the template based on user feedback.

（B）Use the Prompt Builder Scorecard to help monitor.

（C）Periodically change the templates grounding object.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.
No data is used for LLM training or product improvements by third- party LLMs.
No data is retained outside of UC's Salesforce org.
The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that addresses these requirements?

（A）Data Masking

（B）Zero-Data Retention Policy

（C）Prompt Defense

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

Salesforce-AI-Specialist 無料問題集「Salesforce Certified AI Specialist」

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