[2022年10月]更新の74970X試験問題と有効な74970X問題集PDF
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質問 21
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
- A. Choose Import Mode: Sync (run every time for synchronization)
- B. Choose Import Mode: Initial (run every time for synchronization)
- C. Choose Import Mode: (renew for renewing synchronization)
- D. Choose Import Mode: Initial (only for Initial synchronization)
正解: A
質問 22
Which statement describes the function of the Unified Collaboration Model (UCM)?
- A. It is an agent selection component based on attribute matching across all channels.
- B. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
- C. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
- D. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
正解: D
質問 23
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?
- A. In the System Manager on the Server Administration under Backup and Restore Job Status
- B. In the System Manager on the Avaya Breeze
- C. In the System Manager on the Cluster Administration under Backup and Restore Job Status
- D. In the System Manager on the Server Management
正解: A
質問 24
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
- A. /var/log/Avaya/cs/evenUog
- B. /var/log/Avaya/eventing/attivemq.log
- C. /var/log/Avaya/dcm/event.log
- D. /vat/log/Avaya/services/event.log
正解: B
質問 25
Which statement describes the function of the Work Assignment Snap-in?
- A. It provides contextual information.
- B. It helps Avaya Oceana customer* build their business logic.
- C. It is responsible for interaction routing.
- D. It is a normalized model for all Avaya Oceana resources.
正解: A
質問 26
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
- A. UCM Spaces, UAC, and Agent Workspaces
- B. UAC, Agent Workspaces and Omnichannel
- C. UAC, Email Snap-In and Omnichannel DB
- D. UAC and Omnichannel DB
正解: C
質問 27
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
- A. Unified Collaboration Administration (UCA)
- B. Unified Collaboration Model (UCM)
- C. Call Server Connector (CSC)
- D. Unified Agent Controller (UAC)
正解: C
質問 28
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?
- A. Eke6 qw3S2K-NyAKSJny6A
- B. f785b56c-364f-4acf-9620-b723a6ca43c6
- C. UGZQRVhJNHhTaGlycXQYQThFN2VJdw
- D. PfPex14xShrmrqt2A8E7eIw
正解: C
質問 29
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
- B. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
- C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
正解: A
質問 30
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
- A. Omni channel Database
- B. ORC
- C. Agent Controller
- D. Email Manager
正解: D
質問 31
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
- A. PU Logs
- B. Provider Logs
- C. Agent Browser logs
- D. System Logs
- E. Service Logs
正解: C,E
質問 32
Refer to the exhibit.
- A. It displays the need for running a DRS replication Service for Avaya Breeze nodes.
- B. It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
- C. It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
- D. It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
正解: C
質問 33
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- C. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
正解: A
質問 34
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
- A. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
- B. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
- C. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
- D. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
正解: B
質問 35
For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)
- A. Install signed certificates for an Avaya Oceana deployment.
- B. Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
- C. Load signed certificates for an Avaya Oceana deployment.
- D. Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
- E. Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
正解: A,E
質問 36
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
- A. The customer web chat is connected but there is a problem with the web chat snap-in.
- B. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
- C. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
- D. The customer web chat is connected but there but no agents available In Avaya Oceana.
正解: C
質問 37
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