試験N10-008 トピック1 問題136 スレッド
CompTIA N10-008のリアル試験問題集
問題 #: 136
トピック #: 1
問題 #: 136
トピック #: 1
A help desk supervisor reviews the following excerpt of a call transcript:
Which of the following was the agent trying to accomplish with this exchange?
Which of the following was the agent trying to accomplish with this exchange?
おすすめの解答：D 解答を投票する
Explanation
The agent was trying to duplicate the problem by asking the user to perform the same steps that led to the issue. This is a common troubleshooting technique that helps the agent to identify the root cause of the problem and verify if it is reproducible or intermittent. By duplicating the problem, the agent can also gather more information about the symptoms and error messages that the user encountered. References: [CompTIA Network+ Certification Exam Objectives], [Troubleshooting Methodology - CompTIA Network+ N10-007 -
1.4 | Professor Messer IT Certification Training Courses]
The agent was trying to duplicate the problem by asking the user to perform the same steps that led to the issue. This is a common troubleshooting technique that helps the agent to identify the root cause of the problem and verify if it is reproducible or intermittent. By duplicating the problem, the agent can also gather more information about the symptoms and error messages that the user encountered. References: [CompTIA Network+ Certification Exam Objectives], [Troubleshooting Methodology - CompTIA Network+ N10-007 -
1.4 | Professor Messer IT Certification Training Courses]
Suzuki 2024-07-11 08:41:38
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