試験GCP-GCX トピック4 問題111 スレッド
Genesys GCP-GCXのリアル試験問題集
問題 #: 111
トピック #: 4
問題 #: 111
トピック #: 4
Which Genesys Cloud CX feature helps reduce wait time for each call?
おすすめの解答：D 解答を投票する
Explanation
IVR (Interactive Voice Response) is a feature that helps reduce wait time for each call. IVR is a system that allows callers to interact with an automated menu using voice commands or touch-tone keypad inputs. IVR can provide callers with information, options, or self-service functions without requiring an agent's assistance.
This way, IVR can reduce the number of calls that need to be transferred to agents and shorten the wait time for callers who need agent support. References:
https://help.mypurecloud.com/glossary/interactive-voice-response-ivr/
https://help.mypurecloud.com/articles/about-architect/
IVR (Interactive Voice Response) is a feature that helps reduce wait time for each call. IVR is a system that allows callers to interact with an automated menu using voice commands or touch-tone keypad inputs. IVR can provide callers with information, options, or self-service functions without requiring an agent's assistance.
This way, IVR can reduce the number of calls that need to be transferred to agents and shorten the wait time for callers who need agent support. References:
https://help.mypurecloud.com/glossary/interactive-voice-response-ivr/
https://help.mypurecloud.com/articles/about-architect/
Masuko 2025-03-22 05:02:35
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