試験ITIL-4-Specialist-Monitor-Support-Fulfil-JPN トピック2 問題1 スレッド

The most effective way to assess the contribution of problem management to an organization's success is to use the key performance indicators (KPIs) defined in the relevant practice guide (e.g., ITIL 4). These KPIs are designed to measure the effectiveness and efficiency of problem management processes and their impact on service quality and overall organizational goals.