試験ITIL-4-Specialist-Monitor-Support-Fulfil-JPN トピック2 問題144 スレッド
Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil-JPNのリアル試験問題集
問題 #: 144
トピック #: 2
問題 #: 144
トピック #: 2
利用可能なサービス リクエストの説明をユーザーに提供する際には、どのような管理手法が用いられますか。
おすすめの解答：D 解答を投票する
The service catalogue management practice involves maintaining a structured list or catalogue of services available to users. This includes providing clear descriptions of the services, service requests, and the options available to users.
Service catalogue management ensures that all service offerings and requests are clearly documented, communicated, and accessible to users. This helps users understand what services they can request and how to access them.
Option D ("Service catalogue management") is the correct answer, as it directly involves providing users with descriptions of available service requests.
Incorrect Options:
Option A (Problem management): Deals with identifying and managing the underlying causes of incidents.
Option B (Incident management): Focuses on restoring normal service operation as quickly as possible.
Option C (Change enablement): Manages changes to services, not the description of service requests.
Service catalogue management ensures that all service offerings and requests are clearly documented, communicated, and accessible to users. This helps users understand what services they can request and how to access them.
Option D ("Service catalogue management") is the correct answer, as it directly involves providing users with descriptions of available service requests.
Incorrect Options:
Option A (Problem management): Deals with identifying and managing the underlying causes of incidents.
Option B (Incident management): Focuses on restoring normal service operation as quickly as possible.
Option C (Change enablement): Manages changes to services, not the description of service requests.
橘ひ** 2026-09-05 11:07:26
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