試験Experience-Cloud-Consultant-JPN トピック2 問題121 スレッド
Salesforce Experience-Cloud-Consultant-JPNのリアル試験問題集
問題 #: 121
トピック #: 2
問題 #: 121
トピック #: 2
ノーザントレイルアウトフィッターズ（NTO）は、サポートラインへの電話の50％が繰り返し発生する問題であると報告しています。
標準のすぐに使える機能を使用して、NTOはExperiencesサイトを使用して通話量を減らすことができますか？
3つの答えを選択してください
標準のすぐに使える機能を使用して、NTOはExperiencesサイトを使用して通話量を減らすことができますか？
3つの答えを選択してください
おすすめの解答：A,B,C 解答を投票する
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
Create an FAQ Knowledge article. A Knowledge article is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
Create an FAQ Knowledge article. A Knowledge article is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
大塚** 2024-05-06 10:19:14
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