試験Mule-101 トピック4 問題1 スレッド
Salesforce Mule-101のリアル試験問題集
問題 #: 1
トピック #: 4
問題 #: 1
トピック #: 4
An organization needs to procure an enterprise software system to increase cross-selling opportunities and better track prospect data.
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Customer Relationship Management (CRM): A CRM system (like Salesforce) is specifically designed to manage a company's interactions with current and potential customers5.
Key Functionality: It stores contact information, identifies sales opportunities, records service issues, and manages marketing campaigns-perfectly matching the requirement to "increase cross-selling" and "track prospect data"6.
Why others are incorrect:
SCM: Manages the flow of goods and services (logistics/inventory)7.
ITSM: Manages IT services (help desk tickets)8.
B2B: Refers to the exchange of products/services between businesses, not the system of record for prospect data9.
Key Functionality: It stores contact information, identifies sales opportunities, records service issues, and manages marketing campaigns-perfectly matching the requirement to "increase cross-selling" and "track prospect data"6.
Why others are incorrect:
SCM: Manages the flow of goods and services (logistics/inventory)7.
ITSM: Manages IT services (help desk tickets)8.
B2B: Refers to the exchange of products/services between businesses, not the system of record for prospect data9.
Tachikawa 2026-02-27 12:49:41
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