試験User-Experience-Designer トピック3 問題190 スレッド
Salesforce User-Experience-Designerのリアル試験問題集
問題 #: 190
トピック #: 3
問題 #: 190
トピック #: 3
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?
Which tool should a UX Designer use to document user goals, common tasks, and pain points?
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To document user goals, common tasks, and pain points for a new service experience, the tool that a UX Designer should use is user personas. User personas are fictional representations of the target users, based on real data and research. User personas help the designer to understand the needs, motivations, behaviors, and expectations of the users, as well as their challenges and frustrations. User personas can also help the designer to prioritize features, create scenarios, and design solutions that are relevant and meaningful for the users. References: : UX Designer Certification Prep: Designing for User Research | Trailhead : User Personas | Salesforce Developer Guide
Uesugi 2026-06-19 02:05:42
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