試験Agentforce-Specialist-JPN トピック4 問題83 スレッド

The correct answer is B because role-based prompting is the proper technique for shaping tone and behavior without changing the underlying foundation model. A prompt instruction such as "Act as an empathetic customer support agent" gives the LLM a role, audience, communication style, and business context. This supports consistent professional and empathetic output while still using Salesforce's standard foundation models. Option A is wrong because permanently altering model tone with past interaction data suggests fine- tuning or model customization, which UC does not allow. Option C is not a practical prompt engineering technique for tone control; picklist questions do not establish a consistent response persona. Salesforce prompt engineering guidance specifically describes role-based prompting as a way to align tone, expertise, and behavior.