1Z1-1064無料問題集「Oracle Engagement Cloud 2019 Implementations Essentials」

質問 1

Which two keyboard shortcuts can be modified?

（A）OK

（B）Cancel

（C）Save and Close

（D）Create Service Request

（E）Save and Continue

正解：A、D 解答を投票する

質問 2

Which four statements are correct about hotkeys for Action Commands?

（A）They allow a user to forward a service request.

（B）They allow a user to copy a service request.

（C）They can all be modified.

（D）They can be assigned to a custom action script.

（E）They allow a user to escalate a service request.

（F）They have default values.

正解：A、C、E、F 解答を投票する

質問 3

Which two steps are needed to create a new business object in Digital Customer Service?

（A）Map a Visual Builder Cloud Service business object to the object API.

（B）Assign the new business object to a new component.

（C）Assign object access roles to an administrative user.

（D）Assign the new business object to a page.

正解：A、C 解答を投票する

質問 4

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

（A）In Advanced Search, confirm Record Set = Assigned to Me.

（B）Change the section identified with Status = New

（C）In Advanced Search, select Action > Update.

（D）Click the Show Advanced Search icon.

（E）In Advanced Search, save and select the "Set as Default" box.

（F）In Advanced Search, Add Channel Type = Web.

正解：A、B、D、E、F 解答を投票する

質問 5

Which two are required to publish a completed Digital Customer Service (DCS) application?

（A）nothing (DCS applications are always available to all users.)

（B）moving the application to Staging and subsequently to Production status

（C）a single "publish" action to complete the task

（D）system administrator approval

正解：A、B 解答を投票する

質問 6

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

（A）allows use of a simpler hierarchy

（B）requires less work and effort

（C）allows you to use the same product hierarchy as sales

（D）allows the display of a product hierarchy specifically for service purposes

正解：B、C 解答を投票する

質問 7

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

（A）The Base Locale for the articles has not been enabled in the correct language.

（B）The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

（C）The User Group selected for authoring articles has been set to 'External".

（D）Users have not been given the "Knowledge Analyst" role.

正解：D 解答を投票する

質問 8

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

（A）Business objects

（B）Templates

（C）Languages

（D）Object workflows

（E）Pages

（F）Themes

（G）UI components

（H）Object triggers

正解：A、B、D、E、F、H 解答を投票する

1Z1-1064 無料問題集「Oracle Engagement Cloud 2019 Implementations Essentials」

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