1z0-1038-22 無料問題集「Oracle Service Center 2022 Implementation Professional」

（A）Schedule a survey to run on a daily basis.

（B）Assign a score to the survey questions and set the status field based on the value

（C）Create a new queue for unhappy customers.

（D）Create a transactional survey.

（E）Create a report of survey responses.

（F）Set an incident business rule to send the survey

（A）A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

（B）A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

（C）A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

（D）A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

（A）A customer adds more information to their incident via the end-user pages.

（B）An agent edits contacts, incidents, organizations, or tasks.

（C）An administrator compiles the rules engine.

（D）A customer updates contact details via the end-user pages.

（E）The rules engine is updated.

（F）An agent creates or edits an answer.

（G）An agent edits an opportunity.

（H）A customer creates an incident in the end user portal.

（I）An agent views the rule log.

（J）An agent runs an incident report.

（A）They are available at http://www.oracle.com/technetwork.

（B）They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

（C）They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

（D）Oracle provides support for all accelerators.

（E）The source files for all listed accelerators are available for download.

（A）Use business rules to automatically calculate dates

（B）Define default response requirements.

（C）Create a custom incident milestones report and add it to a custom incident workspace

（D）Add all the holidays observed by your organization.

（A）Date/time

（B）Text area

（C）Float

（D）Text field

（E）Radio

（F）Menu

（G）Integer

（A）Make sure guided assistance is enabled in another interface.

（B）Make sure the guide definition file does not include any hash value while importing it.

（C）Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.

（D）Increase the maximum number of response nodes in the configuration.

（A）All incident rules should have an action to transit from the initial state to another state.

（B）Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

（C）A catch-all rule has no impact on incident rules.

（D）A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

（E）Incident rules should have one rule state.

（F）A catch-all escalation action has no impact on incident rules.

（G）Incident rules should have a minimum of two rule states.

（A）The agents cannot get to the pages where they can end the script.

（B）There are no exit or finished events being triggered on the script pages.

（C）There are no script beginning and ending buttons enabled for the script pages.

（D）There are no return events listed in the incident workflow for the script use.

（A）Business rules

（B）Engagement engine

（C）Syndicated chat

（D）Advanced routing