1z0-1038-22 無料問題集「Oracle Service Center 2022 Implementation Professional」

（A）A customer adds more information to their incident via the end-user pages.

（B）An agent edits contacts, incidents, organizations, or tasks.

（C）An administrator compiles the rules engine.

（D）A customer updates contact details via the end-user pages.

（E）The rules engine is updated.

（F）An agent creates or edits an answer.

（G）An agent edits an opportunity.

（H）A customer creates an incident in the end user portal.

（I）An agent views the rule log.

（J）An agent runs an incident report.

（A）Add product and category fields to the Live Help page of the Customer Portal.

（B）Create an advanced routing incident queue.

（C）Assign advanced routing permissions to a profile.

（D）Add Access Control to a navigation set.

（E）Define products and categories.

（F）Assign guided assistance permission to a profile.

（G）Create and activate a rule to route incidents to the advanced routing incident queue.

（H）Configure collaboration with external users who are not agent desktop users.

（A）Business rules

（B）Engagement engine

（C）Syndicated chat

（D）Advanced routing

（A）Updating the SLA will not automatically update the organization's SLA instance.

（B）You have not activated the rules so the updated SLAs are not being applied.

（C）The SLA reports will need to be modified to use the new SLA.

（D）Your site has been corrupted with the "Gold" SLA.

（A）Use business rules to automatically calculate dates

（B）Define default response requirements.

（C）Create a custom incident milestones report and add it to a custom incident workspace

（D）Add all the holidays observed by your organization.

（A）Standard

（B）Quick

（C）LIFO

（D）Round Robin (All)

（E）Advanced Routing

（F）FIFO

（G）Round Robin (Logged In)

（A）Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

（B）Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

（C）Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

（D）Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

（A）Entry Point

（B）Return

（C）Decision

（D）Set Fields

（E）Workspace

（F）Load

（A）Create a broadcast survey.

（B）Create a segment of contacts whose contact home country is USA.

（C）Add the segment in step (d) to the Audience tab in the Included section.

（D）Add the report in step (c) to the Audience tab in the Included section.

（E）Create a report of contacts whose contact home

（F）Create a transactional survey.

（A）Utilizing workflows and splitting functionality into more than one workspace

（B）Removing fields in the workspaces

（C）Creating multiple workspaces per business function and assigning to different profiles

（D）Placing objects on different tabs and splitting the loading across multiple tabs