3300無料問題集「Avaya Aura® Contact Center Administration」

質問 1

A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?

（A）Services such as Announcements and Dialog must be associated to the Avaya MS.

（B）The Avaya MS must be rebooted.

（C）The Avaya MS must be referenced in Global Settings.

（D）Skillsets must be associated to the Avaya MS.

正解：A 解答を投票する

質問 2

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?

（A）Average Answered Delay

（B）Application Name

（C）Calls Waiting

（D）Service Level Threshold

正解：A 解答を投票する

質問 3

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

（A）Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

（B）Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

（C）Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

（D）Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

正解：C 解答を投票する

質問 4

A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?

（A）IF DAY OF WEEK EQUAI S MON..FRI THEN

（B）IF DAY OF WEEK = MONDAY..FRIDAY THEN

（C）IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN

（D）IF DAY OF WEEK - MONDAY FRIDAY THEN

正解：B 解答を投票する

質問 5

When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?

（A）The user would not be able to create new administrative users.

（B）The user would not be able to access the Audit Trail from the Launch pad.

（C）The user would not be able to acquire Control Directory Numbers (CDN).

（D）The user would not be able to configure new agents.

正解：A 解答を投票する

質問 6

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?

（A）Call Presentation Classes

（B）Global Settings

（C）Agent Greeting

（D）Threshold Classes

正解：A 解答を投票する

3300 無料問題集「Avaya Aura® Contact Center Administration」

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