3303 無料問題集「Avaya Proactive Contact Implementation and Maintenance」

（A）The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.

（B）The modified list configuration can be saved as Active and be used immediately.

（C）The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.

（D）The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.

（E）The Active list configuration must be deleted before saving the new configuration.

（A）Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.

（B）Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.

（C）Check the account log to seeifthe user remembered to run the record selection for the linked job.

（D）Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.

（E）Check the account log to see if a supervisor stopped the original job manually.

（A）adump

（B）dunup_tool

（C）aodsnapdump

（D）acdsnapshot

（A）The Proactive Contact Agent application has not been updated to use the new completion code.

（B）The system supervisor forgot to add the new completion code to the agent keys file associated with the job.

（C）The agents did not get the email describing the new completion code and the conditions for Itsuse.

（D）The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.

（E）Monitor is not working properly. There should be at least a few calls with the new completion code.

（A）Transfer voice and data from an outbound job to an outbound job.

（B）Transfer voice and data from an outbound or blend Job to a blend or inbound job.

（C）Allow a Blind Transfer to a Supervisor's phone.

（D）Allow a Supervised Transfer to a Supervisor's phone.

（A）Restores calling list from prior day's automated standard calling list file backup.

（B）Restores calling list data using Latelist/Latemark processing.

（C）Reprocesses calling list from previous raw file data from host.

（D）Restores calling list data from prior day's tran.stat files.

（E）Restores calling list from Backup storage device.

（A）If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.

（B）Completion Code 98 and 19 are associated with Agent Owned Recall.

（C）There can be more than one shadow job configured per calling list.

（D）Supervisors have to start the shadow jobs at the start of the day.

（E）If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).

（A）When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

（B）The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.

（C）When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

（D）when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

（E）The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).