3303 無料問題集「Avaya Proactive Contact Implementation and Maintenance」

（A）The Configurator is a configuration utility installed with the Health Manager application.

（B）The Configurator needs to be started manually, the first time you run Health Manager.

（C）If the Configurator is not running, access and runitfrom the Role Editor.

（D）You configure the Supervisor applications using the Configurator.

（A）logadm -p opmon |7

（B）logcat -p agent

（C）check_errors 20110219

（D）tail-facc*0219

（A）Stop and start the LDAP service on the primary and secondary dialers.

（B）Stop and start the dialer processes on the primary and secondary dialers.

（C）Stop and start the LDAP service on the primary dialer only.

（D）Stop and start the mid-tier processes on the primary dialer only.

（A）The Proactive Contact Agent application has not been updated to use the new completion code.

（B）The system supervisor forgot to add the new completion code to the agent keys file associated with the job.

（C）The agents did not get the email describing the new completion code and the conditions for Itsuse.

（D）The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.

（E）Monitor is not working properly. There should be at least a few calls with the new completion code.

（A）virtual campaign

（B）record specific messaging

（C）record selection criteria

（D）unit work list

（A）Verify that the user's permissions include Job control access to Monitor in Role Editor.

（B）Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.

（C）Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.

（D）Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.

（E）Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.

（A）When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

（B）The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.

（C）When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

（D）when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

（E）The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).

（A）The supervisor workstation requires a DHCP address.

（B）The APC server can use a DHCP address.

（C）The connection between a PG230 and the Application server must be l0BaseT.

（D）Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).

（E）APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.