3305無料問題集「Avaya Aura® Experience Portal with POM Implementation and Maintenance」

質問 1

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

（A）Auxiliary I PM ran be installed on a single server AAEP system.

（B）Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.

（C）Auxiliary EPM can be Installed co-resident with MPP server.

（D）More than one Auxiliary EPM server can be added per AAEP 6.0 system.

質問 2

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

（A）The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

（B）The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

（C）The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

（D）The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

正解：D 解答を投票する

質問 3

A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

正解：B、D 解答を投票する

質問 4

Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

（A）An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

（B）The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.

（C）Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.

（D）A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.

正解：A、D 解答を投票する

質問 5

Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

正解：B、D 解答を投票する

質問 6

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

（A）Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

（B）Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

（C）Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

（D）Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign

正解：C 解答を投票する

3305 無料問題集「Avaya Aura® Experience Portal with POM Implementation and Maintenance」

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