3312無料問題集「Avaya Aura® Contact Center Administration」

質問 1

A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

（A）Schedule an Agent to Skillset assignment.

（B）Add a skillset to a script.

（C）Create a new skillsets.

（D）Delete a supervisor.

正解：C 解答を投票する

質問 2

A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?

（A）Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

（B）Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

（C）Assign the new skillset to those agent's partition.

（D）Use the skillset window from the skillset view to assign multiple agents.

正解：C 解答を投票する

質問 3

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

（A）Import a list of agents from a spreadsheet.

（B）Create a new skillset.

（C）Delete a supervisor.

（D）Create an Agent to Skillset Assignment.

正解：B 解答を投票する

質問 4

A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA).
What is the next step in the configuration of the AAMS?

（A）The AAMS must be rebooted.

（B）Services such as Announcements and Dialog must be associated to the AAMS.

（C）The AAMS must be referenced in Global Settings.

（D）Skillsets must be associated to the AAMS.

正解：B 解答を投票する

質問 5

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?

（A）the wild call variable of the type Integer

（B）the call variable of the type Date

（C）a global or call variable of the type String

（D）the global variable of the type Date

正解：D 解答を投票する

質問 6

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

（A）Susan can add, delete, and edit Control Directory Numbers (CDN).

（B）Susan can change her user name and password.

（C）Susan will have access to Real Time Reporting on her launchpad.

（D）Susan can bulk load data through the Configuration spreadsheets.

正解：C 解答を投票する

質問 7

Given the following namespace:
mycustomer.com
|en_us
|ad_hoc_messages
|music_on_hold
|out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

（A）music_on_hold

（B）out_of_hours

（C）ad_hoc_messages

（D）en_us

正解：D 解答を投票する

3312 無料問題集「Avaya Aura® Contact Center Administration」

弊社を連絡する

関連リンク

トップ試験