3312無料問題集「Avaya Aura® Contact Center Administration」

質問 1

A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?

（A）In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

（B）Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

（C）Create a new user in Access and Partition Management, and assign a password.

（D）In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

正解：B 解答を投票する

質問 2

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

（A）Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

（B）Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop

（C）Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop

（D）Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

正解：B 解答を投票する

質問 3

A customer with Avaya Aura Contact Center (AACC) has written a script application.
The Problem View is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN
What is the correct syntax required for this application?

（A）IF DAY OF WEEK EQUAI S MON..FRI THEN

（B）IF DAY OF WEEK = MONDAY..FRIDAY THEN

（C）IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN

（D）IF DAY OF WEEK - MONDAY FRIDAY THEN

正解：B 解答を投票する

質問 4

You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?

（A）Formulas

（B）Call Presentation Classes

（C）Global Settings

（D）Threshold Classes

正解：C 解答を投票する

質問 5

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?

（A）maximum 100 global variables, maximum 100 call variables

（B）maximum 200 global variables, no stated maximum to call variables

（C）maximum 1000 global variables, maximum 300 call variables

（D）no stated maximum to global variables, maximum 500 call variables

正解：A 解答を投票する

質問 6

An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?

（A）It can be added through the Application Variable folder in the Orchestration Designer tool.

（B）The only way to add a skillset is through the Configuration Component.

（C）It can be added through the Applications folder in the Orchestration Designer tool.

（D）It can be added through the Application Manager Data folder In the Orchestration Designer tool.

正解：C 解答を投票する

質問 7

A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:
1. Verify that the skillset is in service.
2. Provide a recorded announcement if the skillset is not in service.
3. Queue to the skillset if the skillset is in service.
4. Provide a recorded announcement for a welcome message.
Which three flow blocks support these requirements? (Choose three.)

（A）Wait

（B）Logic

（C）Input

（D）Output

（E）Queue

正解：A、D、E 解答を投票する

3312 無料問題集「Avaya Aura® Contact Center Administration」

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