3313無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

質問 1

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

（A）The call is removed from the utility but will remain on the Real-Time Display Report

（B）The call is removed from the Real-Time Display Report and the call is disconnected.

（C）The call is disconnected and you must refresh the Real-Time Display Report.

（D）The call is removed from the utility and from the Real Time Display Report.

正解：A 解答を投票する

質問 2

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

（A）Contacts Answered

（B）Contacts Redirected

（C）Contacts %Abandoned

（D）Contacts Offered

正解：D 解答を投票する

質問 3

Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)

（A）Microsoft Hyper-V

（B）VMware ESXi 4.x

（C）VMware ESXi 5.x

（D）Citrix XEN Server

正解：A、B 解答を投票する

質問 4

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

（A）The call is disconnectedand you must refresh the real-time Display Report.

（B）The call is removedfrom the Real-Time Display Report and the call is disconnected.

（C）The call is remove from the utility and from the real -time Display report.

（D）The call is removedfrom the utility but will remain on the Real-Time Display Report.

正解：A 解答を投票する

質問 5

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

（A）APS server (Presence proxy)

（B）Session Manager (Voice inbound proxy)

（C）Communication Manager (voice inbound proxy)

（D）Application Enablement services (CTI proxy)

正解：B、D 解答を投票する

質問 6

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?

（A）CCMM Database Logging

（B）Multimedia Administrator

（C）Multimedia Dashboard

（D）CCMA > Multimedia

正解：D 解答を投票する

質問 7

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?

（A）Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

（B）Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

（C）Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

（D）The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

正解：B 解答を投票する

3313 無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

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