3313無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

質問 1

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

（A）Confirm recordings have been uploaded to the CCMS.

（B）From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

（C）Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

（D）From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

（E）Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

正解：B、C、D 解答を投票する

質問 2

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?

（A）Call-by-Call

（B）Configuration

（C）Agent Performance

（D）Contact Summary

正解：D 解答を投票する

質問 3

In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

（A）When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

（B）WebLM is configured on the AAMS to provide the required license keys.

（C）When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

（D）Contact Center Manager Administration (CCMA) supplies license keys as required.

正解：D 解答を投票する

質問 4

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

（A）The call is disconnectedand you must refresh the real-time Display Report.

（B）The call is removedfrom the Real-Time Display Report and the call is disconnected.

（C）The call is remove from the utility and from the real -time Display report.

（D）The call is removedfrom the utility but will remain on the Real-Time Display Report.

正解：A 解答を投票する

質問 5

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

（A）Avaya Aura Media server (AAMS) addresses

（B）AACC CDN

（C）Customer telephone number

（D）CSTA/TR87 Call ID

正解：A、C、D 解答を投票する

質問 6

Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

（A）All SIP signalingand RTP streams will go to the active and standby server.

（B）Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

（C）All SIP signaling and RTP streams will go to the Active server.

（D）The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

正解：A、B、C 解答を投票する

質問 7

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?

（A）Windows Application Event Log on the AAMS

（B）Alarms page in the system status section of the AAMS Element Manager

（C）Alarm Viewer in the AAMS server utility

（D）Event logs located in D:\Avaya\Logs\MAS on the AAMS

正解：B 解答を投票する

3313 無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

弊社を連絡する

関連リンク

トップ試験