3313無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

質問 1

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?

（A）CCMM Database Logging

（B）Multimedia Administrator

（C）Multimedia Dashboard

（D）CCMA > Multimedia

正解：D 解答を投票する

質問 2

In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

（A）SIP Gateway Manager

（B）SIP Computer Telephony Integration (CTI)

（C）SIP Proxy Server

（D）SIP Redirect Server

正解：C 解答を投票する

質問 3

The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)

（A）Event Session

（B）Event ID

（C）Event Class

（D）Severity

正解：A、B、C 解答を投票する

質問 4

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)

（A）The Call-by-Call report can include several reporting intervals.

（B）You can enable Call-by-Call statistics for reports on a per application basis.

（C）The Call ID is the identifier that ties alt information together to produce the complete record for each call.

（D）If a call is queued and an announcement is played, the event will be included in the event column.

正解：A、B、D 解答を投票する

質問 5

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?

（A）Contact Center Server Utility

（B）Process Monitor Utility

（C）Log Archiver Utility

（D）Contact Center Manager Utility

正解：D 解答を投票する

質問 6

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

（A）APS server (Presence proxy)

（B）Session Manager (Voice inbound proxy)

（C）Communication Manager (voice inbound proxy)

（D）Application Enablement services (CTI proxy)

正解：B、D 解答を投票する

質問 7

Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)

（A）Multiple channels

（B）16-bit

（C）Single channel

（D）WAV PCM files

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

3313 無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

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