33820X無料問題集「Avaya Aura® Call Center Elite & Elite Multichannel Solution Design」

質問 1

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

（A）Multiple Servers with Single VMS

（B）Multiple Server - Multiple VMS

（C）Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

（D）CM Server Separation

正解：C、D 解答を投票する

質問 2

Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

（A）Experience Portal Manager

（B）Application Servers

（C）Media Processing Platform

（D）IX™ Orchestration

正解：C 解答を投票する

質問 3

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

（A）320

（B）20

（C）160

（D）80

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

（A）Agent Plug-in

（B）Presence Plug-In

（C）EMC Plug-In

（D）Supervisor Plug-In

正解：B 解答を投票する

質問 5

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

（A）All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

（B）Elite Multichannel 6.6 supports WebLM Release 6.x.

（C）Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

（D）Elite Multichannel 6.6 uses SSLv3

正解：A、C 解答を投票する

質問 6

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

（A）Workforce Management

（B）Quality Monitoring

（C）Enterprise Analytics

（D）Customer Feedback

（E）Expert Agent Selection

正解：A、B、D 解答を投票する

質問 7

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

（A）Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

（B）CC-Elite can be ordered as a standalone for a 3rd party PBX.

（C）Call Center Elite requires CMS.

（D）It is sold through Direct and Indirect channels.

（E）Call Center Elite includes Business Advocate.

正解：A、D、E 解答を投票する

33820X 無料問題集「Avaya Aura® Call Center Elite & Elite Multichannel Solution Design」

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