6201.1無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

質問 1

Far data to be available universally, the "measured Field in CM must be administered to which setting?

（A）Measured: survivable

（B）Measured: internal

（C）Measured: external

（D）Measured: both

質問 2

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

（A）An agent forgot to log out.

（B）The Communication Manager was down.

（C）The holiday recording was not functioning properly.

（D）The holiday was not administered in the holiday tablet

正解：D 解答を投票する

質問 3

A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

（A）Both the reporting adjunct the switch and the switch release in the CMS need to be updated

（B）Only the reporting adjunct in the switch needs to be changed to R16 CMS.

（C）It is not necessary far either the reporting adjunct or the switch release to change.

（D）Only the switch release in the CMS needs to be changed to CM6.

正解：A 解答を投票する

質問 4

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

（A）/dev/eri0 and /dev/hostname.eri0

（B）/cms/install/net use and /cms/install/netboo.eri0

（C）/net/eri0 and/net/netmasks

（D）/etc/hostname. Eri0 and /etc/netmasks

正解：D 解答を投票する

質問 5

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

（A）This message can be ignored as it is not the reason the link is down.

（B）The wrong CMS has been installed and the correct server needs to be ordered.

（C）The wrong Communication Manager version on the CMS has been selected.

（D）The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

（A）Use CMS to perform the bulk administration of telephone sets and buttons.

（B）Create a template telephone set and use the duplicate station xxxx CM SAT command

（C）Create a template telephone set and use the qcopy station xxxx CM SAT command

（D）Use the add station next CM SAT command to program each telephone set and assign buttons

正解：B 解答を投票する

6201.1 無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

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