6209.1無料問題集「Avaya Aura Contact Center CCT and Multimedia Implementation」

質問 1

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

（A）CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents

（B）CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

（C）CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

（D）CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents

（E）CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents

正解：A 解答を投票する

質問 2

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

（A）No CCT users have been created

（B）Open Queue has not been enabled on the CCMS

（C）The CCT server does not have valid licenses

（D）The CCT server has not been added in CCMA

正解：B 解答を投票する

質問 3

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?

（A）Avaya Remote Access Link

（B）Avaya Secure Access Link

（C）Avaya Remote Connection Link

（D）Avaya Secure Control Link

正解：B 解答を投票する

質問 4

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

（A）Remove and re-configure the agent using the Contact Center Manager Administration Utility

（B）Use the CCT WebAdmin to verify that the agent and the user account are associated

（C）Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses

（D）Use the CCT Console and import Windows accounts to verify that the account exists in the domain

正解：D 解答を投票する

質問 5

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

（A）Contact Center Management

（B）Access and Partition Management

（C）Configuration

（D）Orchestration Designer

正解：D 解答を投票する

6209.1 無料問題集「Avaya Aura Contact Center CCT and Multimedia Implementation」

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