7392X無料問題集「Avaya Aura® Call Center Elite Implementation」

質問 1

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

質問 2

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?

（A）Redirection on No Answer (RONA)

（B）Adjunct Routing

（C）Variable in Vectors

（D）Forced Agent Logout from the After Call Work (ACW) mode

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

（A）Feature Access Codes (FAC)

（B）Redistribution on No Answer (RONA)

（C）Call Work Codes (CWC)

（D）Least Occupied Agent (LOA)

正解：C 解答を投票する

質問 4

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

（A）Use the System Maintenance > Reports > Error Log Report in the Call Management System.

（B）Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

（C）Use the lint history command in the Communication Manager.

（D）Use the display events command in the Communication Manager.

正解：D 解答を投票する

質問 5

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

（A）VDNs define the call flow through the call center.

（B）VDNs route calls by pointing to a vector.

（C）VDNs pass parameters to the vector for processing.

（D）VDNs ensure that agents can originate and terminate calls.

（E）VDNs interpret the skills an agent has.

正解：B、C 解答を投票する

質問 6

While configuring the Service Observing feature, which three forms should be configured and/or verified?
(Choose three.)

（A）System Parameters Customer-Options

（B）Feature-Related System Parameters

（C）Class of Restriction

（D）Class of service

（E）VuStats Display

正解：A、B、C 解答を投票する

7392X 無料問題集「Avaya Aura® Call Center Elite Implementation」

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