7392X無料問題集「Avaya Aura® Call Center Elite Implementation」

質問 1

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

（A）The ability to change the skills assigned to an agent

（B）The customized handling of incoming calls via programmed commands

（C）The ability for supervisors to monitor an agent's ACD calls

（D）The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

（E）The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

正解：B、E 解答を投票する

質問 2

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

（A）Feature Access Codes (FAC)

（B）Redistribution on No Answer (RONA)

（C）Call Work Codes (CWC)

（D）Least Occupied Agent (LOA)

正解：C 解答を投票する

質問 3

Which statement about concurrent agent user licenses is true?

（A）Only the specified number of licensed units can gain access to more than one skill at a time.

（B）Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

（C）Number of agents that can be registered in more than one Communication Manager simultaneously.

（D）Number of agents that can be added to the system.

正解：B 解答を投票する

質問 4

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

（A）skill-level

（B）ead-mla

（C）Class of Service (COS)

（D）Class of Restriction (COR)

正解：D 解答を投票する

質問 5

Which scope is defined by the time-of-day (TOD) variable?

（A）Global Scope Variable

（B）Local Scope Variable

（C）Persistent Scope Variable

（D）Collect Scope Variable

正解：A 解答を投票する

質問 6

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?

（A）Agent Stations

（B）Agent IDs

（C）VDNs

（D）Skills

正解：A 解答を投票する

質問 7

Which statement describes the purpose and function of a hunt group?

（A）It is a group of extensions that receive calls to a specific telephone number.

（B）It Is a group of skills that an agent has to manage specific calls.

（C）It Is a group of VDNs that receive calls and pass to a vector.

（D）It Is a group of agents that all have- the ability to answer specific calls.

正解：D 解答を投票する

7392X 無料問題集「Avaya Aura® Call Center Elite Implementation」

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