7392X無料問題集「Avaya Aura® Call Center Elite Implementation」

質問 1

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center?
(Choose three.)

（A）Vector Directory Number (VDN)

（B）The call distribution method

（C）The group extension

（D）The class of Restriction (COR)

（E）The trunk group number

正解：B、C、D 解答を投票する

質問 2

Which statement about concurrent agent user licenses is true?

（A）Only the specified number of licensed units can gain access to more than one skill at a time.

（B）Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

（C）Number of agents that can be registered in more than one Communication Manager simultaneously.

（D）Number of agents that can be added to the system.

正解：B 解答を投票する

質問 3

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

（A）Agent Stations

（B）Hunt Groups

（C）Vectors

（D）Skills

正解：A 解答を投票する

質問 4

An Elite Call Center agent is assigned the following Skills:

And the Call Handling Preference is configured as Greatest Need.

Which of the culls will the agent handle first under the greatest need handling preference?

（A）Skill 4 Call

（B）Skill 1 Call

（C）Skill 2 Call

（D）Skill 3 Call

正解：A 解答を投票する

質問 5

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

（A）Use the System Maintenance > Reports > Error Log Report in the Call Management System.

（B）Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

（C）Use the lint history command in the Communication Manager.

（D）Use the display events command in the Communication Manager.

正解：D 解答を投票する

質問 6

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

（A）Feature Access Codes (FACs)

（B）Business Advocate (BA)

（C）Dial Access Plans

（D）Skill Assignment

正解：A 解答を投票する

7392X 無料問題集「Avaya Aura® Call Center Elite Implementation」

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