74970X無料問題集「Avaya Oceana® Solution Support」

質問 1

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

（A）The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

（B）ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

（C）ED allows you to deploy both old and new ED workflows In the ED without any problems.

（D）The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

正解：A 解答を投票する

質問 2

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

（A）CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

（B）CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

（C）CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

（D）CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

正解：C 解答を投票する

質問 3

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

（A）PU Logs

（B）System Logs

（C）Agent Browser logs

（D）Service Logs

（E）Provider Logs

正解：C、D 解答を投票する

質問 4

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

（A）OCP SMS Provider

（B）OCP Chat Provider

（C）OCP Email Provider

（D）OCP Social Provider

正解：A 解答を投票する

質問 5

Which statement describes the function of the Unified Collaboration Model (UCM)?

（A）It is a normalized model for all resources and Interactions that provides states for resources and interactions.

（B）It is an agent selection component based on attribute matching across all channels.

（C）It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

（D）It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

正解：A 解答を投票する

質問 6

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

（A）Choose Import Mode: Initial (run every time for synchronization)

（B）Choose Import Mode: Sync (run every time for synchronization)

（C）Choose Import Mode: Initial (only for Initial synchronization)

（D）Choose Import Mode: (renew for renewing synchronization)

正解：B 解答を投票する

質問 7

Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

（A）Eke6 qw3S2K-NyAKSJny6A

（B）UGZQRVhJNHhTaGlycXQYQThFN2VJdw

（C）PfPex14xShrmrqt2A8E7eIw

（D）f785b56c-364f-4acf-9620-b723a6ca43c6

正解：B 解答を投票する

74970X 無料問題集「Avaya Oceana® Solution Support」

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