74970X無料問題集「Avaya Oceana® Solution Support」

質問 1

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

（A）The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

（B）The customer web chat is rejected by the browser proxy or antivirus installed In the PC

（C）The customer web chat is connected but there is a problem with the web chat snap-in.

（D）The customer web chat is connected but there but no agents available In Avaya Oceana.

正解：B 解答を投票する

質問 2

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

（A）UAC REST

（B）CC REST

（C）UCA REST

（D）UCM REST

正解：C 解答を投票する

質問 3

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

（A）Self Service VDN

（B）Routing VDN

（C）Transfer VDN

（D）Ingress VDN

正解：B 解答を投票する

質問 4

Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

（A）It should match the Communication Manager IP address.

（B）It should match the Switch Connection Name in the AES server.

（C）It should match the Communication Manager host name.

（D）It should match the Communication Manage FQDN.

正解：B 解答を投票する

質問 5

Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

（A）VO - Video

（B）VO - "VoIP" call

（C）VO - Web Voice

（D）VO - 'PSTN' Voice

正解：D 解答を投票する

質問 6

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

（A）CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

（B）CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

（C）CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

（D）CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

正解：C 解答を投票する

質問 7

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

（A）UAC, Email Snap-In and Omnichannel DB

（B）UCM Spaces, UAC, and Agent Workspaces

（C）UAC and Omnichannel DB

（D）UAC, Agent Workspaces and Omnichannel

正解：A 解答を投票する

74970X 無料問題集「Avaya Oceana® Solution Support」

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