7497X無料問題集「Avaya Oceana™ Solution Support」

質問 1

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

（A）Omni channel Database

（B）Email Service

（C）UCM Spaces

（D）Agent Controller

正解：D 解答を投票する

質問 2

For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

（A）WorkReque$tID=ContextStoreID and ContactlD=UClD

（B）WorkRequestID=CustomerID=UClD=ContactID

（C）WorkRequestID=RouteRequestID=ContactID

（D）WorkRequestID=ContextStoreID-UCID=ContactID

正解：D 解答を投票する

質問 3

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

（A）Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

（B）Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

（C）Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

（D）Check the Port Distribution and confirm if the Experience Portal channels are In-service.

正解：B 解答を投票する

質問 4

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

（A）ED sends a "create new contact" request to OCP snap-in.

（B）ED workflow requests chat attributes for the Context Id from C Store.

（C）ED sends a resource request to WA with chat attributes for a suitable agent.

（D）ED sends a resource request to WA and invites the agent to a chat room.

（E）ED sends a resource request to CS with chat attributes for a suitable agent.

正解：A、C 解答を投票する

質問 5

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

（A）Web Browser

（B）POSTMAN

（C）SERVICE MAP

（D）CS TOOL

正解：A、D 解答を投票する

質問 6

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

（A）Context Store

（B）ORC Rest Service

（C）Unified Collaboration Model

（D）Messaging Service

（E）Work Assignment

正解：A、B 解答を投票する

質問 7

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

（A）/var/log/Avaya/services/CustomerControllerService

（B）/var/log/Avaya/services/CallServerConnector

（C）/var/log/Avaya/dcm/pu/CallServerConnector

（D）/var/log/Avaya/dcm/pu/AgentControllerService

正解：A、B 解答を投票する

7497X 無料問題集「Avaya Oceana™ Solution Support」

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