7497X無料問題集「Avaya Oceana™ Solution Support」

質問 1

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

（A）Choose Import Mode: Initial (run every time for synchronization)

（B）Choose Import Mode: Sync (run every time for synchronization)

（C）Choose Import Mode: Initial (only for Initial synchronization)

（D）Choose Import Mode: (renew for renewing synchronization)

正解：B 解答を投票する

質問 2

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:

What is the problem Indicated by this error message?

（A）The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

（B）The customer web chat is rejected by the browser proxy or antivirus installed In the PC

（C）The customer web chat is connected but there is a problem with the web chat snap-in.

（D）The customer web chat is connected but there but no agents available In Avaya Oceana.

正解：B 解答を投票する

質問 3

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

（A）The AES and CSC connections are established.

（B）The Avaya Oceana agents are in READY state for the voice channel.

（C）The Avaya Oceana administrators are in READY state for voice channel.

（D）The Avaya Oceana agents are in READY state for the email channel.

正解：B、D 解答を投票する

質問 4

Which two steps must be completed before restoring the backup of the Avaya Oceana solution? (Choose two.)

（A）Uninstall UCA Store Service, than restart the nodes of the Avaya Oceana Cluster I to delete the UCA Store Space.

（B）Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

（C）Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

（D）Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

正解：A、D 解答を投票する

質問 5

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

（A）The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

（B）The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

（C）The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

（D）The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

正解：D 解答を投票する

質問 6

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

（A）Self Service VDN ,

（B）Routing VDN

（C）Transfer VDN

（D）Ingress VDN

正解：B 解答を投票する

質問 7

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

What is causing these log messages?

（A）The LDAP database Is not reachable.

（B）The ORC Rest service Is not working.

（C）Multimedia Cache database not reachable.

（D）The EDM database Is not reachable.

正解：C 解答を投票する

7497X 無料問題集「Avaya Oceana™ Solution Support」

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