The Task Reporting Server writes defined, task specific data into a database known as the Task Reporting Database. Which three features does the Task Reporting Server define as tasks? (Choose three.)
View the Exhibit. Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connect, and its small connector box is dark greyed out. Why will Topic 1 not connect?
When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)
