7750X無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration」

質問 1

Which license is required to provide telephony call control within the IPOCC Agent UI?

（A）FEAT_CIE_CC_UMR

（B）VALUE_CIE_CC_SUPERVISOR

（C）CTI Pro License

（D）Contact Recorder License

正解：D 解答を投票する

質問 2

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)

（A）Topic information

（B）Task flow editor

（C）Agent Profiles

（D）Address Book

（E）IVR editor

正解：B、E 解答を投票する

質問 3

You have added the Silent Monitor button to the contact bar, however the supervisor is reporting that the icon has not appeared on the UI.
What can the agent do to resolve this problem?

（A）Logo and log back on again.

（B）Run a historical report.

（C）Reset their password.

（D）Generate a call.

正解：A 解答を投票する

質問 4

Which tool do you use to troubleshoot an IVR script?

（A）System Status

（B）IVR editor

（C）Trace Console

（D）Error script

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

You have created a Task flow for a customer, and you can see the potential for it to be used again for your next installation.
How can you capture it for re-use?

（A）Export it to a folder on your PC

（B）It is not possible to capture task flow they all have to be created manually

（C）Take a screenshot, and then have it to hand when you created it again

（D）Copy it to a word document

正解：A 解答を投票する

質問 6

What item is required to enable temporary Announcements in the task flow?

（A）Local Variable

（B）Global Variable

（C）Call Tag

（D）TaskTag

正解：C 解答を投票する

質問 7

What is the first point of contact if a call comes into the IP Office Contact Center?

（A）The Agent Group

（B）The Short Code

（C）The Incoming Callroute

（D）The Topic

正解：A 解答を投票する

7750X 無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration」

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