7750X無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration」

質問 1

View the Exhibit.

Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connect, and its small connector box is dark greyed out.
Why will Topic 1 not connect?

（A）Two topics cannot be connected to a single agent group.

（B）Topic 1 does not exist.

（C）Topic 1 is connected to another task flow.

（D）There is no short code for this topic in the IP Office.

正解：B 解答を投票する

質問 2

If you implement a new IP Office Contact Center (IPOCC) on an existing, where must you install a license?

（A）In the IP Office and in the IPOCC

（B）In the IP Office

（C）Nowhere

（D）In the IPOCC

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

（A）in a graph

（B）in a table

（C）in the basic data

（D）in the shift plan

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

What are the three types of dialers available? (Choose three.)

（A）Campaign Dialer

（B）Direct Dialer

（C）PreviewDialer

（D）Mechanic Dialer

（E）Topic Dialer

正解：B、C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

You need to make a change to the task flow, and when you select the active task flow set, you are not asked to make a copy.
Why is this happening?

（A）You do not need a password because you are the administrator.

（B）You forgot to create a password for the task flow set.

（C）The password is only required when you first create the task flow set.

（D）The active task flow set has not been set as the default task flow set.

正解：D 解答を投票する

質問 6

When you open a task flow set to make changes to the task flow, and you are asked to make a copy of the task flow set.
Which task flow set are you about to make changes to?

（A）the Active task flow

（B）the Default task flow

（C）the Oldest task flow

（D）the Last Edited task flow

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

（A）Create different profiles, so they can change the agentgroups as and when required.

（B）Allow them the privilege to change skills.

（C）Give them access to the configuration of topics and agents.

（D）Give access to the skills overview screen.

正解：B、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

7750X 無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration」

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