820-605 無料問題集「Cisco Customer Success Manager」

（A）customer business outcomes

（B）confidential customer information

（C）customer HR processes

（D）services cost

（A）business outcomes, customer, employee, risk

（B）customer, employee, partner, risk

（C）business process, customer, financial, learning, growth

（D）competition, culture, financial. IT systems

（A）enterprise CRM and incident management

（B）telemetry and analytics

（C）recurring revenue management

（D）content management

（A）reduced technology footprint

（B）increased renewal value

（C）increased user licensing

（D）reduced revenue

（A）increased hours of operation

（B）customer sentiment

（C）quality of service performance data

（D）speed to resolution of service requests

（E）upgrading to the latest version of the software

（A）to provide the opportunity to address any changes in the customer's experience around the solution

（B）to identify unused licenses so they can be addressed via a service improvement plan

（C）to directly enable renewals

（D）to give the customer valuable insight so they can automatically renew critical services on time

（A）Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

（B）Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.

（C）Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.

（D）Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

（A）Fully engage in a feature planning session for the future.

（B）Review usage, potential roadblocks, and bottlenecks to product engagement.

（C）Identify lessons learned and see how the engagement time can be shortened.

（D）Publish a case study that presents the customer success story.

（A）lack of communication

（B）lack of common features

（C）limited telemetry

（D）business misalignment

（E）purchase policy process

（A）hosting an executive review

（B）increasing license count

（C）training on existing features

（D）adding headcount to manage solution by the customer

（E）providing solution optimization services