820-605 無料問題集「Cisco Customer Success Manager」

（A）Provide technical configuration for development

（B）Document the session, stakeholder interests, and metrics for leadership

（C）Create a success plan to be reviewed with the customer at the next review meeting

（D）Discuss new opportunities and new products to purchase

（A）training sessions for end users planned

（B）stakeholders identified

（C）business outcomes with KPI metrics identified

（D）opportunities for advocacy shared

（E）network diagrams provided

（A）creating a Customer Success Plan

（B）creating a stakeholder map

（C）creating technical documentation

（D）creating a success story

（A）Conduct a discovery session to uncover their additional pain points.

（B）Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

（C）Present case studies that outline the benefits they achieved and highlight compelling metrics.

（D）Recognize tools that compete with the expansion opportunity and offer discounts to switch.

（E）Provide additional training on the current use case to drive adoption.

（A）validating deployment of the solution

（B）expanding the purchased solution

（C）recognizing the value of the engagement

（D）renewing the contract and subscription

（A）The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

（B）The Success Plan tracks the number of technical support cases opened.

（C）The Success Plan tracks the mean time to failure of the solution.

（D）The Success Plan tracks gains in user productivity and communicates this back to the business.

（A）results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

（B）results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

（C）results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

（D）results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

（A）Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

（B）Adopt a lifecycle approach with a proactive review of service performance against KPIs.

（C）Have the CSM define how value should be measured at the end of the contract period.

（D）Have the CIO define a clear IT strategy and implement the suggestions immediately.

（A）account team sales lead

（B）customer enterprise architect

（C）primary customer stakeholder

（D）Customer Success Manager

（A）ACV

（B）ATR

（C）LTV

（D）MRR