9L0-012無料問題集「Apple Mac Service Certification」

質問 1

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

（A）Light dust in the fans

（B）Third-party RAM installed

（C）Lint gathered near the rear vents

（D）Oxidation or discoloration of the logic board

正解：D 解答を投票する

質問 2

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

（A）Reset the System Management Controller (SMC)

（B）Reinstall OS X

（C）Startup in Safe Mode

（D）Reset NVRAM

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

（A）Apple Support Communities

（B）Apple Downloads

（C）Apple Support articles

（D）Third-party search engines

正解：C 解答を投票する

質問 4

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

（A）Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

（B）Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

（C）Press the internal SMC reset button near the SSD slot.

（D）Disconnect the main battery, then hold down the power button down for five seconds.

正解：A 解答を投票する

質問 5

A physical assessment of the Mac should be performed in which of the following troubleshooting stages?

（A）Template-Match

（B）Isolate

（C）Evaluate

（D）Resolve

正解：B 解答を投票する

質問 6

Which Mac Book Pro listed below can use USB 3 devices at full speed?

（A）MacBook Pro (13-inch, Late 2011)

（B）MacBook Pro (13-inch, Mid 2012)

（C）MacBook Pro (17-inch, Late 2011)

（D）MacBook Pro (15-inch, Late 2011)

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

After completing the repair, which of the following should always be used to verify that the issue is resolved so that repeat repairs and unnecessary part usage will be reduced?

（A）Mac Hardware test (MHT)

（B）Apple Service Toolkit (AST)

（C）Mac Service Toolkit (MaST)

（D）Apple Resource Inspector (ARI)

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

To help define if an issue is in the Environmental problem space, which question can you ask your customer?

（A）Did you add any memory to this Mac?

（B）Do you have this issue on all Wi-Fi networks?

（C）Could you show me how you use your Mac?

（D）Have you updated your software?

正解：C 解答を投票する

質問 9

How often should the ESD mat be cleaned?

（A）Every few years

（B）Once a month

（C）Once a year

（D）Once a week

正解：B 解答を投票する

質問 10

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

（A）Gather Windows

（B）Color Profile

（C）Overscan/Underscan

（D）Detect Displays

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

9L0-012 無料問題集「Apple Mac Service Certification」

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