AP-209無料問題集「Salesforce Advanced Field Service Accredited Professional」

質問 1

What are the two related lists a consultant will need to pay attention to when viewing Assets that may have been replaced and/or upgraded by new Assets out in the field?

（A）Primary Assets related list as it shows Assets that replaced the current Asset

（B）Related Assets related list as it shows Assets that the current Asset replaced

（C）Primary Assets related list as it shows Assets that the current Asset replaced

（D）Related Assets related list as it shows Assets that replaced the current Asset

正解：B、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Universal Containers outsource some of their work to third-party resources. These contractor resources should be available for maintenance work only and often work in different hours and on different time zones than the internal resources.
How should a consultant configure Resource Availability to meet this requirement?

（A）Configure separate Operating Hours definitions for internal and third-party resources. Use Designated Work Time Slots for third-party resources' Operating Hours to ensure they are assigned only to maintenance work

（B）Configure one Operating Hours definition with normal Time Slots to represent common availability.
Use normal Shift records to add availability as needed. Use Skills to ensure third-party resources are only assigned to maintenance work

（C）Configure separate Operating Hours definitions with normal Time Slots for internal and third-party resources. Use Skills to ensure third-party resources are only assigned to maintenance work

（D）Configure one Operating Hours definition with normal Time Slots for common availability and use Designated Shift records to add availability as needed

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A company wants to evaluate whether Global Optimization is giving them the desired results like reduced travel or improved resource utilization. As a result of the evaluation, the company has decided to deploy globally.
What should an admin do to provide visibility into KPI improvements for Global Optimization?

（A）Get the data from the 'Dispatcher Console' for all the requests

（B）Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard

（C）Subscribe to Analytics App

（D）Configure 'Optimization Insights' feature

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Green Energy Solutions provide two types of services: 'New Installs' (high revenue, high priority with a 3 day SLA) and 'Inspections' (proactive, low priority activities due 3 months out). The company incurs a penalty for missing due dates which the service manager would like to avoid. However, not at the expense of a new install.
What should the consultant's recommendation be in such a case?

（A）For inspections with a due date taking place in the next 7 days, set the 'Schedule Over Lower Priority' Boolean to 'True'

（B）Use a 'Dynamic Priority' formula field that increases the value of the priority each day, up to a value of
'2' (using the 1-100 scale) and set the priority of the new install jobs to '1'

（C）Add the 'ASAP' Service Objective to the Scheduling Policy, with a 'Relevance Group' that only considers new installs. Set the weight of that Service Objective to be higher than the 'Priority' Service Objective

（D）Set up an automation that sets the priority value to '1' for all inspections that are due tomorrow, and set the priority of the New install jobs to '1' as well

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A customer doesn't want contractors to be considered in optimization runs.
How can a consultant implement this requirement?

（A）Create 'Match Boolean' Work Rule and include it in the Scheduling Policy

（B）Create 'Extended Match' Work Rule and include it in the Scheduling Policy

（C）Create 'Match Field' Work Rule and include it in the Scheduling Policy

（D）Create 'Count Rule' Work Rule and include it in the Scheduling Policy

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which three topics should a consultant raise during the project scoping discussion of a field service implementation?

（A）Sprint Review: to review what will be done during the sprint cycle

（B）Terminology: translate objectives and priorities into Field Service

（C）Work Parameters: how work is being defined

（D）Solution Design: request for acceptance

（E）Project Objectives: what is essential

正解：B、C、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

（A）Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account

（B）Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources

（C）Use time-phased skills in order to ensure that only resources with security badges can perform the job

（D）Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies

（E）Include the 'Extended Match' Work Rule in the relevant Scheduling Policies

正解：D、E 解答を投票する

AP-209 無料問題集「Salesforce Advanced Field Service Accredited Professional」

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