ARC-801無料問題集「Salesforce Design and Implement B2B Multi-Cloud Solutions」

質問 1

Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?

（A）Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce

（B）Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce

（C）Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service

（D）Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

（A）Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

（B）Agree with the management team to postpone the go-live and increase the scope to include the desired features.

（C）Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

（D）Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

（A）Utilize Service Cloud and LiveMessage.

（B）Utilize Service Cloud Email to Text Message.

（C）Embed third-party messenger tools.

（D）Utilize Marketing Cloud and MobileConnect.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers

（A）Salesforce Billing

（B）Salesforce Order Management

（C）Salesforce CPQ

（D）B2B Commerce

正解：A、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

（A）What do we need to invest in order to build the channel and where does that investment come from?

（B）Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?

（C）Do partners need to do complex configurations or create their special pricing?

（D）Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

（A）Number of quotes generated

（B）Product types sold

（C）Opportunity win rates

（D）Opportunities generated

（E）Logins into Partner Community

正解：A、D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

（A）Ensure development, training, and production environments are in place.

（B）Give users the ability to opt-out of any new feature they dislike.

（C）Give usersa way to raise support tickets for new features they do not understand.

（D）Fully document all customizations added to the system.

（E）Communicate and train users on new features.

正解：A、D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

（A）Sales Cloud, B2B Commerce, and Customer Community

（B）Sales Cloud, Partner Relationship Management, and Einstein

（C）Sales Cloud, B2B Commerce, and Partner Relationship Management

（D）Sales Cloud, Service Cloud, and Partner Relationship Management

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

（A）SOR for Opportunities and SOR for Orders

（B）System of Engagement for Opportunities and SOR for Orders

（C）SOR for Opportunities and System of Intelligence for Orders

（D）System of record (SOP.) for Opportunities and System of Engagement for Orders

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

（A）Utilize the last sprint to include functionality that was missed from previous sprints.

（B）Create a regular sprint cadence across the different teams to demonstrate new functionality.

（C）Use the last sprint of the release to stabilize it and eliminate identified issues.

（D）Fix the scope of the sprint during release planning regardless of how long it takes.

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ARC-801 無料問題集「Salesforce Design and Implement B2B Multi-Cloud Solutions」

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