Arch-302無料問題集「Salesforce Certified B2C Solution Architect」

質問 1

A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

（A）The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.

（B）The locale is not set correctly in the body of the email template.

（C）The subscriber in Marketing Cloud does not have a preferred locale set.

（D）The ShippingMethods data extension is missing the label and description field for the corresponding locale.

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

（A）SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud

（B）Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

（C）Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used

（D）Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

正解：A、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

（A）Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns

（B）Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

（C）Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder

（D）Use SMS as a channel due to its significantly higher engagement rate as compared to email

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers

（A）After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.

（B）Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.

（C）After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

（D）Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

（A）Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.

（B）Configure data extensions in Marketing Cloud for B2C Commerce objects.

（C）Copy and paste the Collect Script within the head or body in the website template.

（D）Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension

（E）Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.

正解：C、D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

（A）Does the team need front-end development capabilities?

（B）Will the teams need the ability to change designs?

（C）How often do you update surveys?

（D）How many survey responses would you anticipate in a peak 24-hour period?

（E）Will you ever have more than nine possible answers for a survey question?

正解：B、C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.
What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?

（A）Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect

（B）Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud

（C）Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect

（D）Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years).
Which two concerns should the Solution Architect raise with the customer considering the approach they want to take?
Choose 2 answers

（A）Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.

（B）Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.

（C）Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.

（D）Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?

（A）Remote Process Invocation

（B）Batch Data Synchronization

（C）Salesforce Connect

（D）Streaming API

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.
What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

（A）Create Cart Abandonment Emails within Marketing Cloud Email Studio

（B）Enable Collect Tracking within Marketing Cloud Email Studio

（C）Enable Collect Tracking within Marketing Cloud Personalization Builder

（D）Install Customer Tracking within Commerce Cloud Cartridge

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

（A）Maintain GAuth tokens for existing Experience Cloud profiles.

（B）Add a login flow that defines the scope of user access authorized by authentication providers.

（C）Develop login flows to change the user's session security level to initiate third-party identity verification.

（D）Implement high-assurance requirements for Experience Cloud profiles.

（E）Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.

正解：B、C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

（A）Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

（B）Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

（C）Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

（D）Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.
when should the full copy sandbox be refreshed?

（A）After each major release to production.

（B）After a new user is added to production.

（C）After user acceptance testing is complete.

（D）After each push from the partial data sandbox.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

（A）Determine the stopper's tracking preference using the B2C Commerce Shop API.

（B）Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.

（C）Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.

（D）Create cookies initially, then delete once the customer asks to deny.

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

Arch-302 無料問題集「Salesforce Certified B2C Solution Architect」

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