C-C4C14-1811無料問題集「SAP Certified Application Associate

質問 1

Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

（A）Create service tickets from inbound e-mails

（B）Route unkown sender e-mails to a common inbox

（C）Broadcast e-mails to a group of individuals

（D）Create activities from inbound e-mails

正解：A、B 解答を投票する

質問 2

What can you use to hide a single value of multiple value field?

（A）Personalization

（B）Access rights

（C）Key user tool (KUT)

（D）Code lists restrictions

正解：D 解答を投票する

質問 3

What does a Simulate Run action display in maintenance plans?

（A）A success status to indicate if the maintenance plan run was successful

（B）The number objects for which a work tickets would be created

（C）The top 10 objects for which a work ticket would be created

（D）A list of all objects for which a work ticket would be created

正解：A 解答を投票する

質問 4

What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

（A）Warranty information

（B）Maintenance plan

（C）Service entitlement

（D）Pricing condition

正解：A、B 解答を投票する

質問 5

Which of the following functions can you perform using the Language Adaptation tool?

（A）Translate notes entered by a user

（B）Translate extension field labels

（C）Translate work center and view labels

（D）Translate all buttons

正解：B 解答を投票する

質問 6

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

（A）You want to define multiple review processes for the same business object

（B）You want another user to review a business object before it is processed further

（C）You want to define multiple review steps for the same business object

（D）You want an administrator to activate a custom business object

正解：C、D 解答を投票する

質問 7

Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

（A）Whatsapp

（B）Google maps

（C）Mindtouch

（D）Hotmail

正解：B、C 解答を投票する

質問 8

When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

（A）Incident category

（B）Product category

（C）Resolution category

（D）Cause category

正解：D 解答を投票する

質問 9

In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

（A）External ID

（B）status

（C）Total price

（D）Transfer status

正解：B、C 解答を投票する

質問 10

Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

（A）In Fine-tuning

（B）In Administrator Work Center

（C）In the Service Control Center

（D）In Scoping

正解：A、D 解答を投票する

質問 11

Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

（A）Customer support

（B）Partner channel management

（C）Employee help desk

（D）Vendor management

正解：A、C 解答を投票する

質問 12

Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

（A）Responsible employee

（B）Service technician team

（C）Service engineer

（D）Territory Manager

（E）Customer

正解：A、B、E 解答を投票する

質問 13

A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

（A）Respond to the requestor

（B）Task over the incident

（C）Forward the incident to the provider

（D）Confirm the incident

正解：D 解答を投票する

質問 14

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

（A）Service ticket

（B）Installed base

（C）Sales Order

（D）Visit

正解：A、B 解答を投票する

C-C4C14-1811 無料問題集「SAP Certified Application Associate - SAP Service Cloud 1811」

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