C9510-526無料問題集「IBM Application Integration Middleware L1 Support Application Development」

質問 1

AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

（A）Circumventiongiven.

（B）Codedefect.

（C）fixtest given.

（D）Installassistance for an APAR or Program Temporary Fix (PTF).

正解：D 解答を投票する

質問 2

As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:

（A）remote log-in to a client's machine to assist in gathering log files

（B）collect the correct set of documentation

（C）run diagnostic tools

（D）search numerous databases concurrently

正解：D 解答を投票する

質問 3

When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

（A）format only.

（B）and screen prints.

（C）numbered items, and screen prints.

（D）and numbered items.

正解：B 解答を投票する

質問 4

The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

（A）IBM employees that are registered in ECuRep.

（B）IBM employees and Customers who are registered in ECuRep

（C）Only IBM employees where they can access it from the intranet.

（D）Every one as it'sacess is public from the internet.

正解：B 解答を投票する

質問 5

Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

（A）notification to the resolution team on critsit PMRs

（B）an email address to send notification when password is locked.

（C）CallCenter to authenticate at the login time.

（D）RETAIN Notify to send Problem Management Report (PMR) notification.

正解：C 解答を投票する

質問 6

Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:

C9510-526 無料問題集「IBM Application Integration Middleware L1 Support Application Development」

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