CIS-CSM 無料問題集「ServiceNow Certified Implementation Specialist - Customer Service Management」

When creating or importing assets for CSM, model categories are used to: (Choose three.)

正解:B、C、D 解答を投票する
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

正解:B、D 解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
What is the purpose of the Guided Decisions capability?

From a security perspective, scoping brings several benefits: (Choose two.)

正解:A、C 解答を投票する
Which role must B2B and B2C customers obtain, at a MINIMUM, to have access to a ServiceNow instance?

解説: (JPNTest メンバーにのみ表示されます)
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

Which of the following child case states would cause parent - child case synchronization to fail?
Choose 3 answers

正解:B、E、F 解答を投票する
Which social media channels are NOT available out-of-box?

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

正解:B、D、E 解答を投票する
What functionality is required to automatically close resolved cases if customers do not respond within a specified time?

What benefits does scoping an application bring? (Choose three.)

正解:A、B、D 解答を投票する
How many outbound email accounts are supported in Customer Service Management?

解説: (JPNTest メンバーにのみ表示されます)
What are benefits of me Conversation History feature? (Choose two.)

正解:A、B 解答を投票する
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

正解:B、E 解答を投票する
When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

解説: (JPNTest メンバーにのみ表示されます)
Viewing a customer's install base in the CSM Workspaces enables customer service agents to: (Choose two.)

正解:C、D 解答を投票する

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