CIS-CSM 無料問題集「ServiceNow Certified Implementation Specialist - Customer Service Management」

（A）Engage with customers to gain deep understanding of their organization

（B）Give the customers the data they need so they can make an informed decision

（C）Any financial implication of a decision should be handled by the delivery and sales team

（D）Enforce customers to adapt their processes towards the baseline processes

（E）Guide the customer toward industry best practices

（A）Product

（B）Asset

（A）Service Organization (sn_customer_service_organization)

（B）Customer (sn_customer_service__customer)

（C）Business Location (sn_csm_business_location)

（D）Company (core company)

（A）Forward authenticated and guest users to a translated customer service portal

（B）Ensure only authenticated users can choose a language/locale on a customer service portal

（C）Restrict access to a customer service portal based on where a user is physically located

（D）Allow authenticated and guest users to choose a language/locale on a customer service portal

（A）False

（B）True

（A）Customer Admin [sn_customerservice.customer.admin]

（B）Customer Service Manager [sn_customerservice_manager]

（C）Customer Case Manager [sn_customerservice.customer_case_manager]

（D）System Administrator [admin]

（A）Unlimited

（B）One

（C）Two

（D）One per business service

（A）Three

（B）Unlimited

（C）One

（D）Two

（A）Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

（B）Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

（C）Create an Access control to hide the unnecessary CIs from the itil users

（D）Make a show/hide UI action to show only the desired CIs to the itil users

（A）Header with links for different customer activities such as creating a case

（B）The ability to create new accounts

（C）Links to information sources such as the knowledge base, community and customer support

（D）Links to marketing promotions and product coupons

（E）Search feature to get Information from several repositories

（A）Cases are not automatically closed by default Most Voted

（B）10 days

（C）5 days

（D）3 days

（A）Number of customer service portals used

（B）Geographical location of customer

（C）Knowledge and skills required for agents

（D）Number of agents required

（E）Languages spoken by agents

（F）Number and type of support tools available