CIS-ITSM無料問題集「ServiceNow Certified Implementation Specialist

質問 1

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

（A）Dependency view

（B）CI Class Manager

（C）Report

（D）Application Menus

正解：B 解答を投票する

質問 2

When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers

（A）sn_incident_insert

（B）sn_incident_read

（C）sn_incident_write

（D）sn_incident_update

正解：A、D 解答を投票する

質問 3

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?

（A）ITSM Best Practice Group Assignment

（B）Populate Assignment Group based on CI/SO

（C）Problem Assignment Group based on CI Support Group

（D）Populate Assignment Group based on Cl Support Group

正解：B 解答を投票する

質問 4

Which Change request fields are used in conflict detection? Choose 3 answers

（A）Planned start date

（B）Planned end date

（C）CI Business criticality

（D）Risk

（E）Configuration item

正解：A、B、E 解答を投票する

質問 5

Which role has the ability to configure and manage incident Management properties?

（A）itil

（B）incident_admin

（C）itil_admin

（D）incident_manager

正解：B 解答を投票する

質問 6

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

（A）Proposed, Received, eCAB Convened, Closed

（B）Proposed, Accepted, Rejected, Cancelled

（C）New, Work in progress, Escalated, Communicated

（D）Proposed, Accepted, Rejected, Reopened

正解：B 解答を投票する

質問 7

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

（A）If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

（B）If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

（C）If selected CI has an Owner group, write that group to the Assignment group field

（D）If selected CI has a Support group, write that group to the Assignment group field

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

（A）Catalog Fulfillment

（B）Catalog Workflows

（C）Request Management

（D）Service Catalog Management

（E）Catalog Item Design

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which level are service commitments associated in the service portfolio taxonomy?

（A）Portfolio

（B）Offering

（C）Node

（D）Service

正解：B 解答を投票する

質問 10

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

（A）Edit in Item Designer

（B）Edit in Form Designer

（C）Edit in Catalog Item Designer

（D）Edit in Catalog Builder

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

CIS-ITSM 無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management」

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