As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.
To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.
At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What it ACTUALLY is and What is DOCUMENTED.
With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.
