CMQ-OE 無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」

（A）Ensuring that all participants are at a similar level

（B）Providing theoretical rather than practical uses for the training

（C）resenting the training in simplistic language

（D）Determining the value of the training before providing it

（A）Obtain approval for the plan from employee representatives

（B）Obtain a commitment from management to implement suggestions that are accepted

（C）Develop a provision tor recording participation on the employee's permanent record

（D）Develop a provision for providing a reward that in proportional to the value of the suggestion lo the company

（A）The optimal control limits

（B）The cause of the variation

（C）The standard deviation of the mean

（D）The specification limits

（A）ISO 14001 Registration

（B）The Malcolm Baldrige Award

（C）The Deming Prize

（D）ISO 9001 Registration

（A）Facilitation

（B）Self-directed

（C）Classroom

（D）on-the-job

（A）The detailed risk assessment and the corresponding contingency plans for each risk

（B）The communications plan for this project

（C）The work breakdown description (WBS) for the project

（D）The initial project requirements, constraints, and assumption

（A）Survey the employees to determine what training they have already received

（B）Identify training objectives that support elements of the company's business plan

（C）Evaluate the existing training staff in terms of experience and ability

（D）Present a list of training objectives to top management for approval

（A）Accepting compensation from two different parties for the same service, without their consent

（B）Giving credit to all present or previous employers when disclosing information about quality processes

（C）Accepting a monetary reward as 2 member of a successful process improvement team

（D）Indicating any potential consequences of ignoring a quality professional's judgment

（A）Quality department staff only

（B）Prospective employees

（C）Top management

（D）Staff from various departments

（A）conduct a cost-benefit analysis

（B）benchmark the competition

（C）form a cross-functional team

（D）define who will use it

（A）Performing

（B）Forming

（C）Storming,

（D）Norming

（A）increase market share

（B）improve the quality of the responses

（C）increase the response rate

（D）improve customer satisfaction levels

（A）Organizing materials and methods

（B）Envisioning the organization's future

（C）Making plans for the future

（D）Developing quality goals

（A）Eliminate inspection and internal auditing

（B）Move production in-house to prevent costs

（C）Evaluate suppliers against defined criteria

（D）implement a corrective action system to improve supplier performance

（A）Front-line service workers

（B）The quality manager

（C）Process support personnel

（D）Executive management

（A）documented process for planning and developing quality policies

（B）formal structure tor establishing and meeting quality goals throughout on organization

（C）policy development process for quality that involves department-level leadership

（D）method of" ensuring that customer requirements take precedence over all other organizational considerations

（A）Quality I unction Deployment (QFD)

（B）Design of Experiment (DOE)

（C）Design for Manufacturing (DFM)

（D）Statistical Process Control (SPC)

（A）Measure customer complaints

（B）Survey customers regarding satisfaction

（C）Fulfill customer needs for quality products

（D）Benchmark the competition

（A）Product problems are resolved through the customer's material review board.

（B）The supplier determines requirements for product design.

（C）The cost of goods and services is the primary basis of the relationship.

（D）The supplier is viewed as a resource for gaining a competitive edge