CMQ-OE無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」

質問 1

Which of the following steps should an organization take immediately after creating its strategic plan?

（A）Leveraging customer needs into profit opportunities

（B）Translating the plan into actions

（C）Deploying its quality' goals

（D）Defining its mission and vision

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A company's training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members. The quality manager should do which of the following to address this problem?

（A）Ask the training manager to set up multiple QFD courses for open enrollment

（B）Hire an outside consultant to introduce QFD at a companywide meeting

（C）Schedule mandatory QFD training for everyone in the company

（D）Schedule introductory QFD training for the next senior management meeting

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A transportation company offers a discount to companies that complete a customer- satisfaction survey. The purpose of offering this kind of discount is to

（A）increase market share

（B）improve the quality of the responses

（C）increase the response rate

（D）improve customer satisfaction levels

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

The development of a customer satisfaction survey should be based on

（A）established industry practices

（B）data from field failure reports

（C）A system for determining customer requirements

（D）the supplier's perception of customer needs

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

When a unit of measure is being established for a product, the most important consideration is that the

（A）data collection be easy

（B）interpretation be uniform

（C）production work processes be mapped

（D）parameters of other products be considered

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which of the following factors should be considered in the interpretation of a histogram?

（A）Stratification

（B）Shape

（C）Control limits

（D）Correction coefficient

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which of the following characteristics is expected in a leader but not a manager?

（A）Organizing materials and methods

（B）Envisioning the organization's future

（C）Making plans for the future

（D）Developing quality goals

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Which of the following actions indicates that an interviewer is using active listening techniques?

（A）Maintaining eye contact

（B）Helping the respondent find the right words

（C）Capturing the respondent's tone by taking notes during the interview

（D）Repeating the respondent's answers to confirm them

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

A short-range trend analysis is most beneficial when it is used to

（A）compare present cost levels to past cost levels

（B）monitor an overall process

（C）identify the contribution of individual failure-cost elements

（D）monitor progress toward tactical goals

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Before conducting a survey of its readers, a newspaper publisher divided its database into 10 different income levels. The newspaper then drew a sample from each of the income levels. What type of sampling method is the publisher using?

（A）Statistical

（B）Random

（C）Census

（D）Stratified

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process 1s the company using?

（A）Concurrent

（B）Quality

（C）Reliability

（D）Manufacturing

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Resource leveling is used to accomplish which of the following objective?

（A）Optimizing the use of a project's workforce

（B）Determining the resources of a project

（C）Shortening the length of a project

（D）Determining peak periods of a project's workforce overload

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

An organization has hired a quality consultant to help with its strategic planning process. If the company does not have a defined mission and vision, the consultant's first step should be to

（A）define the mission and vision clearly and have management communicate these definitions to all employees

（B）work with management to develop missions and vision statements

（C）develop a charter for a cross-functional team to define the company's mission and vision

（D）survey the organization's customers to identify their needs

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

Which of the following is the first activity required in strategic planning for quality training?

（A）Identify the organization's needs

（B）Select the instructional strategies

（C）Identify the learners' needs

（D）Specify job performance

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

CMQ-OE 無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」

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