C_OCM_2503 無料問題集「SAP Certified Associate - Organizational Change Management」

（A）Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

（B）Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.

（C）Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

（D）Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.

（A）Send out information about ad-hoc support options

（B）Collect requirements for workflow adjustments

（C）Organize a Q&A session for key users

（D）Inform external suppliers about key process changes

（A）Communicate the changes related to new releases to the impacted user groups

（B）Motivate the change agents to support the impacted user groups

（C）Assess the change impacts of new releases for the impacted user groups

（D）Adapt the workplace environment of the impacted user groups

（E）Provide learning and enablement offerings for the impacted user groups

（A）It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.

（B）It allows the change manager to derive appropriate activities, focusing the resources on key action areas.

（C）It reveals key project risks that can be integrated into the project's risk management at an early stage.

（D）It delivers input for communication activities, making the implications of the project more tangible.

（E）It provides an initial systematic overview of the amount and the nature of the upcoming changes.

（A）The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.

（B）The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.

（C）The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.

（D）The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.

（A）Development of the user adoption strategy

（B）Mapping of SAP roles to employees

（C）Conduction of a pulse check

（D）Measurement of actual user adoption metrics

（A）Select one relevant impact dimension to be analyzed, for example process, technology, organization, or people

（B）Create a template with the relevant business processes broken down to a suitable level for the discussion

（C）Schedule individual upfront meetings with all workshop participants to collect initial insights

（D）Invite the appropriate workshop participants, for example process owners, subject matter experts, and key users

（A）Agreed catalog of strategies to mitigate user adoption risks or issues

（B）Identified business stakeholders to be informed about the analysis results

（C）Defined process for monitoring the selected user adoption indicators

（D）Agreed list of appropriate user adoption indicators before and after go-live

（A）Aligning the persona descriptions with the employee representatives of the respective target groups

（B）Involving representatives of the target group into the development of personas

（C）Using a real person as an inspiration for the persona to make the persona as realistic as possible

（D）Finding the right level of detail, avoiding a too granular or too generic description of personas