EX0-101 無料問題集「EXIN ITIL Foundation V 3.0 & ITIL Foundation」

（A）Teams

（B）Functions

（C）Job descriptions

（D）Roles, people or groups

（A）Change management

（B）Continual service improvement

（C）Service level management

（D）Availability management

（A）People, process, partners, performance

（B）People, products, plans, partners

（C）Performance, process, products, plans

（D）People, process, products, partners

（A）Describes the topography of the hardware

（B）Defines how version numbers should be used in a release

（C）Defines which software should be installed on a particular piece of hardware

（D）Describes how the configuration items (CIs) work together to deliver the services

（A）Problem management

（B）Service catalogue management

（C）Event management

（D）Service asset and configuration management

（A）To create and populate a service catalogue

（B）To carry out the service operations activities needed to support current IT services

（C）To ensure that sufficient capacity is provided to deliver the agreed performance of services

（D）To ensure that an agreed level of IT service is provided for all current IT services

（A）Change management

（B）Service catalogue management

（C）Information security management

（D）Service asset and configuration management

（A）The availability of a service or component

（B）How long a service or configuration item (CI) can perform its function without failing

（C）How quickly a service or component can be restored to normal working order

（D）The level of risk that affects a service or process