EX0-101 無料問題集「EXIN ITIL Foundation V 3.0 & ITIL Foundation」

（A）Service value is modeled

（B）Service value is visible to customers

（C）The cost of the service is designed, predicted and validated

（D）Measures for optimization are identified

（A）Service operation: IT operations management

（B）Service strategy: Develop the offerings

（C）Service design: Design the processes

（D）Service transition: Plan and prepare for deployment

（A）Ensuring that the required functionality is available to achieve the required business outcome

（B）Deciding who the vendor of the storage devices will be

（C）Defining where the vendor of an application should be located

（D）Agreeing the service levels for the service supported by the application

（A）1 only

（B）Both of the above

（C）None of the above

（D）2 only

（A）To deliver and manage IT services at agreed levels to business users and customers

（B）To proactively prevent all outages to IT services

（C）To decide how IT will engage with suppliers during the service lifecycle

（D）To design and build processes that will meet business needs

（A）Total cost of ownership (TCO)

（B）Key performance indicators (KPIs)

（C）The value of a service

（D）Governance

（A）An unplanned interruption to an IT service or a reduction in the quality of an IT service

（B）Any change of state that has significance for the management of a configuration item (CI) or IT service

（C）Reducing or eliminating the cause of an incident or problem

（D）The unknown cause of one or more incidents that have an impact on an IT service

（A）Service level management

（B）Financial management

（C）Capacity management

（D）Incident management