EX0-101 無料問題集「EXIN ITIL Foundation V 3.0 & ITIL Foundation」

（A）To create and populate a service catalogue

（B）To carry out the service operations activities needed to support current IT services

（C）To ensure that sufficient capacity is provided to deliver the agreed performance of services

（D）To ensure that an agreed level of IT service is provided for all current IT services

（A）Incidents reported by technical staff must also be logged as problems

（B）All calls to the service desk must be logged as incidents

（C）Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

（D）Incidents can only be reported by users

（A）Service desk

（B）IT finance

（C）Request fulfillment

（D）Service portfolio management

（A）People, process, partners, performance

（B）People, process, products, partners

（C）Performance, process, products, problems

（D）People, products, perspective, partners

（A）Separate procedures

（B）Longer timescales

（C）Less urgency

（D）Less documentation

（A）Technical management

（B）Urgent change board

（C）Emergency change advisory board

（D）Urgent change authority

（A）The management of functions within an organization to perform certain activities

（B）A set of specialized organizational capabilities for providing value to customers in the form of services

（C）A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

（D）Units of organizations with roles to perform certain activities

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）3 and 4 only

（D）All of the above