Field-Service-Consultant無料問題集「Salesforce Certified Field Service Consultant」

質問 1

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

（A）Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

（B）Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

（C）Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

（D）Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

（A）Salesforce mobile application

（B）Custom mabile application

（C）Salesforce Field Service mobile application

（D）Salesforce browser-based application

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

（A）Configure a new Service Level for immediate assignment.

（B）Manually flag ServiceAppointments as "In Jeopardy" due to weather.

（C）Postpone all lower-priority jobs and extend Due Dates.

（D）Configure an Emergency Policy and use the Emergency Wizard.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

（A）Preferred Resource

（B）Required Resource

（C）Technicians with Required Skills

（D）Service Crew

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

（A）Create custom reports and reference the Parent Asset and Root Asset fields.

（B）Use standard reports and reference the Parent Asset and Root Asset fields.

（C）Enable and customize the View Asset Hierarchy action.

（D）Usethe Assets without Products report.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

（A）Match Field

（B）Required Resource

（C）Extended Match

（D）Resource Availability

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

（A）Configure a Maintenance Plan.

（B）Build a Process for Service Appointments.

（C）Implement Path for Work Orders.

（D）Define a repeating Work Type.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

（A）Service Appointments and Service Appointment Line Items

（B）Work Orders with Service Appointments

（C）Work Orders with Products Consumed

（D）Work Orders with Work Order Line Items

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

（A）Auto generate work order with a 14 days generation horizon

（B）Associate work type called site to maintenance plan

（C）Associate a required skill call site visits to maintain plans

（D）Auto generate work order with 14-day generation time frame

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

（A）Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

（B）Drag and drop the Service Appointments to other available Resources and run Optimization.

（C）Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

（D）Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

（A）Create a new Product Consumed for each site visit.

（B）Create a new Child Work Order for each site visit.

（C）Create a new Work Order Line Item for each site visit.

（D）Create a new Service Appointment for each site visit.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

（A）Add the technician as a preferred resource on the account record.

（B）Add the preferred resource service objective to the scheduling policy.

（C）Create a child work order for maintenance on the original installation work order.

（D）Add the technician as the required resource on the service appointment.

正解：A、B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

Field-Service-Consultant 無料問題集「Salesforce Certified Field Service Consultant」

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