GCP-GC-IMP無料問題集「Genesys Cloud Certified Professional

質問 1

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

（A）Resend the invite.

（B）Reset John's password and let him know the password to log in with.

（C）Add John to Genesys Cloud again so that a new invitation will be generated.

（D）Tell John to be patient and wait for the email to arrive.

（E）Submit a ticket to Genesys Cloud support.

正解：A、C 解答を投票する

質問 2

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

（A）Genesys Cloud 2

（B）Genesys Cloud 4

（C）Genesys Cloud 1

（D）Genesys Cloud 3

正解：D 解答を投票する

質問 3

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

（A）Participants automatically placed in the video chat when clicking on the chat room.

（B）All participants must click on the Join button in the video chat view.

（C）All participants, except the initiator, must click on the Join button in the chat view.

（D）Other participants must also click on the Open video call icon.

正解：B 解答を投票する

質問 4

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

（A）Communication Services

（B）Core Services

（C）Application Services

（D）Public Interface Services

正解：B 解答を投票する

質問 5

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

（A）Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

（B）When employees have free time, they can review biographies of their peers.

（C）The profile information can be used to keep LinkedIn information updated.

（D）The education information can be verified against the human resources database.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

GCP-GC-IMP 無料問題集「Genesys Cloud Certified Professional - Implementation」

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