GCP-GCX 無料問題集「Genesys Cloud CX Certified Professional - Consolidated」

（A）Medians

（B）Knowledge levels

（C）Languages

（D）Index Ratings

（E）Skills

（A）When employees have free time, they can review biographies of their peers.

（B）The profile information can be used to keep Linkedin details updated.

（C）The education information can be verified against the human resources database.

（D）Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

（A）The DID number and extension are not listed in the DID or extension pools.

（B）The DID number and extension are considered the same numbers and entered into the same phone.

（C）The user does not have the proper license type, roles, and permissions.

（D）The DID number and the extension do not have the same last 4 digits.

（A）SIP proxy

（B）Call broker

（C）Disaster recovery

（D）SIP gateway

（A）20

（B）45

（C）30

（D）10

（A）Digital

（B）Human Capital Management

（C）Workforce Engagement

（D）VR

（E）AI

（A）Both queues and groups have the same ACD capabilities.

（B）Unlike groups, queues allow for more complex scenarios like skill-based routing.

（C）Queues can have agents as members, while groups cannot.

（D）Queues can be used in Architect flows, while groups cannot.

（A）Skills Performance

（B）Agents

（C）Interactions

（D）Queues Activity

（A）SIP proxy

（B）Call broker

（C）SIP gateway

（D）Media server

（A）Workgroups

（B）Groups

（C）Rooms

（D）Roles